IT Professional
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Experienced hospitality professional with a strong background in leadership, customer service, and operations management. Adept at problem-solving, conflict resolution, and team training. Currently transitioning into Information Technology, with a Bachelor of Science in IT & Analytics and CompTIA A+ certification anticipated testing 2026. Highly motivated to apply analytical thinking, technical skills, and adaptability in an entry-level IT role.
Consultant - FedEx Office - Philadelphia, PA
(2025-03 - 2026-05)
Provides expert customer service, uses consultative skills to recommend print, shipping, and graphics solutions, takes orders, operates equipment (printers, copiers, POS), manages production queues, handles transactions, and maintains the store, ensuring a positive, efficient experience for all customers while handling complex projects and supporting team members
Shift Leader • Bartender • Server - Ruby Tuesday - Philadelphia, PA
(2016-06 - 2026-05)
Responsible for delivering prompt and friendly food and beverage service to guests while ensuring adherence to company standards. Managed cash handling, conflict resolution, and equipment maintenance. Expedited food orders by effectively communicating with the kitchen staff, ensuring timely and accurate service. Oversaw daily operations, supervised employees, and maintained a clean and organized environment to enhance the customer experience.
Sales Consultant - Kia of West Chester - West Chester, PA
(2017-01 - 2017-12)
Developed an in-depth understanding of Kia vehicles and financing options to assist customers in making informed purchasing decisions. Facilitated advertising and promotional efforts to increase brand awareness and drive sales. Adapted to a competitive sales environment, leveraging negotiation skills and customer engagement strategies to close deals successfully.
Bachelor of Science - Information Technology & Analytics - Commonwealth University of Pennsylvania- Bloomsburg (2023-12)
