Jaelynn Galindo

Experienced property management professional with hands-on assistant manager experience overseeing delinquency control, rent collections, compliance, and resident relations. Known for supporting on-site teams, mentoring leasing staff, and protecting asset performance through accurate reporting and proactive problem-solving

Assistant Manager - Amara at the Rim - Lynd

(2026-02)

• Increased property occupancy from 84% to 93% within three months through strategic leasing, resident retention, and effective lead management.
• Maintained delinquency rates as low as 1.5% by proactively monitoring accounts, delivering notices on time, coordinating payment arrangements, and following up with residents.
• Managed delinquency and legal processes, including preparing and filing evictions, reviewing resident ledgers, resolving account discrepancies, and correcting red balances.
• Conducted financial and compliance audits, analyzed occupancy and collection reports, and utilized data to support operational and leasing goals.
• Performed move-out inspections, unit walks, and damage assessments while accurately preparing and closing final account statements.
• Coordinated and managed daily operations for a 308-unit multifamily community, overseeing both front-end resident relations and back-end property management systems to ensure efficient operations and exceptional customer service.
• Assisted with daily property operations, resident relations, lease administration, renewals, and cross-department collaboration to maintain property performance and resident satisfaction.

Leasing Professional - Inspire Downtown (Highrise) - Greystar

(2025-04 - 2026-02)

• Average a closing ratio of 50% in Q3, demonstrating strong sales performance and customer relationship skills.
• Successfully reduced exposure from 11% to a low of 6% and maintained steady occupancy levels to meet or exceed budgeted goals.
• Nominated for the Q2 Greystar People Pillar Award in recognition of exceptional performance, teamwork, and dedication.
• Developed strong knowledge of property management operations and Greystar standards, supporting overall community success.
• Plan, coordinate, and manage resident events to foster community engagement and retention.
• Operate within a 247-unit luxury high-rise community featuring retail spaces.
• Marketing and social media initiatives, creating engaging content to promote the property and attract prospective residents.
• Cross-trained in Assistant Manager responsibilities, gaining hands-on experience in rent collection, ledger reconciliation, delinquency management, and financial reporting.

Assistant Manager - Fairways 5 - Lynd Living

(2025-02 - 2025-04)

• Maintained monthly delinquency rates under 3% through consistent follow-up, strategic payment plans, and proactive resident communication while also focusing on resident satisfaction, addressing concerns promptly and professionally to support high renewal rates and community retention.
• Boosted property cash flow by streamlining rent collection processes, enforcing timely payments, reducing delinquent accounts, and implementing value-add strategies such as upselling premium units and lease renewal incentives.
• Proficient in legal and eviction processes, ensuring all filings are submitted accurately and on time for delinquent residents, while maintaining compliance with local and state regulations to protect property interests and support consistent cash flow.

Leasing Consultant - Fairways 5 - Lynd Living

(2023 - 2025)

• Consistently achieve 3–5 leases weekly by building strong rapport with prospects and closing efficiently and follow up diligently with leads and ensure timely responses to inquiries.
• Successfully drive and maintain high occupancy rates by implementing strategic leasing techniques, targeted marketing, and exceptional prospect follow-up—consistently improving performance in under-occupied or distressed properties.

Animal Sciences - University of Hawaii (2020 - 2022)

Business - Alamo College (2025)