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Membership and operations professional with experience leading frontline teams, managing schedules, improving workflows, and delivering high-quality member and customer experiences. Proven ability to train staff, support sales and retention efforts, and operate CRM and scheduling systems in fast-paced environments.
English/Spanish.
Manager on Duty - Marin YMCA - San Rafael, CA
(2024-11)
Serve as on-site operational lead during assigned shifts, overseeing facility operations and Member Services performance. Train, coach, and support Membership and Member Services staff through observation, feedback, and on-the-job training. Conduct and model high-quality tours and member engagement conversations to support acquisition and retention. Collaborate with Membership Leadership on staff scheduling, coverage planning, and shift adjustments. Implement workflow and process improvements that increased staff efficiency and service consistency.
Salesforce, UPace, WhenToWork, Excel, Outlook, and Teams to manage member data, schedules, communications, and reporting. Ensure a safe, clean, and accessible facility through enforcement of safety protocols and regular walk-throughs.
Commercial Sales Manager - AutoZone - San Rafael, CA
(2023-09 - 2024-11)
Led B2B commercial sales operations serving mechanic shops and dealerships within assigned territory. Managed order flow, delivery routing, inventory accuracy, and daily department operations. Built and maintained professional account relationships to drive repeat business and revenue growth.
Installer Service Specialist - O'Reilly Auto Parts - San Francisco, CA
(2021-12 - 2023-01)
Generated consistent $100K+ monthly sales by improving customer engagement and pricing strategies. Supervised staff, negotiated pricing, coordinated delivery routes, and managed daily operational paperwork.
