Billing and Collections - IQor Call Center - Houston, TX
(2017-11 - 2018-08)
- Handle inbound/outbound calls for customer problems and payments
- Received cash/credit card payments for customer service billing
Customer Service Rep. - Car Research Inc. - Houston, TX
(2014-06 - 2017-08)
- Handled customer service related problem inbound/outbound calls
- Manage 80 calls per day
- Provided an elevated customer experience to generate a loyal clientele/relationships
Collections (billing and technical support) - Xerox Research Call Center - Houston, TX
(2015-04 - 2017-09)
- Answered an average of 60-70 inbound calls per day addressing billing inquiries and technical support
- Used basic troubleshooting and online ordering
Collections - Xerox Medical Research and Collections - Houston, TX
- Answered inbound calls for customers wanting to make changes to the medical profile
- Processed payments for medical services and visits to physician
Bookkeeping Supervisor - Mobetter Landscaping - Houston, TX
(2013-03 - 2014-06)
- Processed accounts payable for 15 employees
- Entered financial data into the company accounting database to be verified and reconciled
- Generated invoices upon receipt of billing information and tracked collection progress
- Managed and responded to all correspondence and inquiries from customers and vendors
- Ensured payments were paid accurately and on time
- Communicated with customers to identify and resolve outstanding payments
Medical Assistant - Oasis Medical Center - Houston, TX
(2012-04 - 2013-02)
- Processed patient intake information
- Checked patients vitals before drawing blood
City carrier - Post office
(2018-06 - 2020-11)
- Assemble mail casing
- Loading and unload mail vehicle
- Operate mail vehicle
- Process customer service on mail routes
