Identity Access Management Analyst - Remote at Beth Israel Deaconess Medical Center / BILH (2023-02 – 2026-03)
- Data Entry and account verification. Updating access based on credentials provided by HR and Medical Staff Office. Onboarding/Offboarding
- Large scale identity based projects
- Consolidate user data for upper management
- Research user access errors for quality while ensuring new processes and policies support the hospital and procedures already in place when accessing information.
- Educate management on user access for new employees.
Desktop Support - [Contract] at Goodwin Procter Law Firm (2022-07 – 2022-10)
- Respond to and schedule lawyers and associate desk set ups
- Aid on and off site troubleshooting lawyer network connection for travel
- Mailroom drop off and pick up for off site and out of town workers.
- Asset management for department devices (Mi-fi, laptop, etc)
- Scheduling with outside vendors for extensive troubleshooting.
Help Desk Analyst at Beth Israel Deaconess Medical Center / Mount Auburn Hospital (2021-07 – 2022-06)
- Remote troubleshooting for hospital staff via Bomgar/Remote Desktop..
- Ensure seamless communication between onsite technicians,guests,third party vendors and departments for extensive troubleshooting needs via call center or paging directory.
- Unlock accounts, verify credentials and access.
- Managing security groups, distribution lists and other permissions parallel to user accounts and requests.
- Push software to devices for users, providing paperwork for all access needed in hospital
- Cross trained at sister hospital to aid fellow technicians
Pharmacy Technician at Walgreens (2020-08 – 2021-05)
- Enforcing prescription accuracy and medication adherence with patients and doctors for optimal quality assurance
- Accounted for medical shipment and inventory for shelves
- Update patient records with proper insurance and medical history
- Engage guests in products for purchase by department quota
Pharmacy Technician in Training at Rite Aid (2018-09 – 2019-05)
- Produced accurate prescription filing for over 50 guests a day while ensuring secure practices with sensitive information. ie Prescription strength, names and addresses
- Quality assurance; Follow up between doctors and patients to make sure prescriptions get filled, delivered, and that everything is to each parties expectations.
- Accounted for customer profiles and personal data accuracy between different providers
