Jahzeel Reyes

Cybersecurity major with an expected graduation in August 2026, actively pursuing CompTIA Security+ certification. Strong foundation in networking, systems administration, and basic incident response. Demonstrates effective communication skills and a customer-focused approach to resolving end-user issues. Committed to contributing to team operations and professional growth in a security-oriented IT environment.

Cybersecurity Analyst Bootcamp at Quickstart (2026-05 – 2026-08)

• Conducted vulnerability assessments, identifying potential security threats and system weaknesses.
• Executed regular system backups to ensure data integrity and availability for restoration.
• Troubleshot connectivity issues related to VPNs and LAN/WAN networks to provide reliable connections for remote workers.
• Assisted in resolving connectivity problems, enhancing user experience and productivity.

Epic Super User at Northwell Health (2025-10 – Present)

• Served as primary contact for end users encountering issues with Epic software.
• Troubleshot and provided effective support for software-related inquiries.
• Collaborated with IT and software engineering teams to escalate complex technical issues promptly.
• Trained and supported staff on utilization of Epic system within departments.
• Maintained comprehensive documentation of user issues while monitoring system performance.

Environmental Service Worker at Northwell Health (2025-02 – Present)

• Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
• Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.

IT Professional Bootcamp at Google (2023-10 – 2024-08)

• Contributed to open-source projects by refining Linux kernel programming best practices.
• Resolved complex coding issues, significantly boosting software performance.
• Implemented robust cybersecurity measures, safeguarding sensitive data effectively.
• Analyzed technical solutions to ensure alignment with customer requirements.
• Enhanced cloud infrastructure efficiency through advanced automation techniques.
• Minimized business disruptions while assisting in migration from on-premises data centers to cloud.

Comptia Security+ in Cybersecurity – Hofstra University (2026-08)