Jaiah Voss

Accounts & Billing Specialist

Talent

Cary, NCMember since September 15, 2026

Behavioral InsightResearch FoundationsAnalytical ThinkingCognitive UnderstandingCommunication & DocumentationSalesforceRemote collaboration toolsApple iOS/macOSEmpirical designHypothesis developmentStructured data collection

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Behavioral InsightResearch FoundationsAnalytical ThinkingCognitive UnderstandingCommunication & Documentation

About

My background in psychology and human development allows me to interpret behavioral patterns and understand how individuals adapt across environments. I'm a strong candidate because I apply evidence-based practices and value understanding human behavior, data, and research methodologies. I excel at applying evidence-based practices and using research methodologies to inform decisions.

This combination allows me to translate insights into practical, people-centered strategies that strengthen communication, problem-solving, and overall performance. My interdisciplinary training makes me a strong candidate for roles that value analytical thinking, empathy, and a research-driven approach to supporting individuals and teams.

Experience

Accounts & Billing Specialist - Apple (via Kelly Services) - Charlotte, NC

(2021-08 - 2022-01)

Simplifies complex software and billing workflows into clear, user-friendly instructions for global customers.

Identifies recurring user challenges and communicates system improvement insights to engineering teams.
Documents platform issues with accuracy to support internal knowledge sharing and process refinement.
Maintains empathy and clarity in high-volume technical support interactions.

Customer Service Representative - TurboTax - Charlotte, NC

(2021-01 - 2021-05)

Developed conversational guides that improved customer understanding and reduced registration errors.
Gathered and analyzed customer feedback to identify common usability challenges.
Collaborated with interface teams to enhance clarity and reduce user frustration.
Delivered consistent, professional support across phone and chat channels.