Jaime Hedger

Detail-oriented professional with insurance licensing in Accident, Health, Sickness, and Life, supporting over 200 client groups at Blue Cross Blue Shield. Skilled in record management, customer service, Microsoft Word, Excel, and data entry, with experience in claims research, billing resolution, and confidential records handling across healthcare, law enforcement, and communications sectors.

Account Administrator at Blue Cross Blue Shield (2022-02 – Present)

• Maintained insurance licenses for Accident, Health and Sickness, and Life, supporting sales rep in managing over 200 groups
• Prepared monthly renewals for groups by running rates, ensuring timely and accurate processing
• Resolved billing and invoicing issues by conducting research and identifying discrepancies
• Requested and tracked corrective actions for group claims and benefit discrepancies, improving client satisfaction
• Created and maintained spreadsheets, graphs, and reports to support data-driven decisions
• Answered emails, telephone calls, and written correspondence promptly to provide excellent customer service
• Covered and performed duties for absent staff during high workload periods, ensuring uninterrupted operations

Third Party Audit Specialist at Kroger Accounting Services Hutchinson - KASH (2018-08 – Present)

• Compiled pharmacy claim files for auditors, supporting insurance company audits for Kroger pharmacies nationwide
• Ensured accurate prescription billing by assembling and verifying claims using web app and EPRN systems

Records Manager/Police Clerk at South Hutchinson Police Dept (2018-03 – 2018-09)

• Managed the Records Department, ensuring accurate and timely documentation
• Maintained NCIC/TAC certification to support secure information handling
• Provided requested paperwork to citizens, insurance companies, and attorneys promptly, enhancing public service
• Handled phone calls, police officer requests, Aegis, and Mobile systems to support departmental operations
• Verified accuracy of officer information on reports for individuals and businesses involved
• Performed secretarial tasks including filing, answering phones, and assisting officers to maintain office efficiency

Juvenile Detective Secretary at City of Hutchinson (2014-07 – 2018-03)

• Typed reports for police officers, ensuring timely and accurate documentation
• Printed and assigned reports for detectives to streamline investigative workflow
• Performed secretarial duties such as filing, answering phones, and assisting officers to support daily operations

Dispatcher at City of Hutchinson (2012-08 – 2014-07)

• Dispatched Fire/EMS, Police Dept, and Sheriff's Dept, ensuring rapid emergency response
• Managed NCIC entry and removal to maintain accurate law enforcement records
• Answered emergency phone calls from citizens, providing critical support during crises
• Performed secretarial tasks including filing, answering phones, and assisting officers to support department efficiency

Radio Traffic Manager at Eagle Communications (2002-07 – 2012-08)

• Scheduled radio spots to ensure accurate and timely broadcast on air
• Completed month-end reports, daily deposits, and client billing to support financial operations
• Handled secretarial duties including filing, answering phones, assisting clients with billing and sales questions, and supporting the general public

Associates Degree – Butler County Community College (1998-05)

High School Diploma – Nickerson High School (1995-05)