Leasing Consultant at PINNACLE SERVICES (2018-08 – 2020-05)
Toured potential prospects with enthusiasm, persuasiveness and professionalism
- Prepared leases and clarified all policies
- Assisted team with marketing and advertising to obtain more leases
- Maintained a positive environment within the community by delivering exceptional customer service resulting to lease renewals
Director of Customer Service/Concierge at ABLE SERVICES (2017-01 – 2019-01)
Deliver the highest level of customer service to residents, including but not limited to daily queries, recommendations and reservations
- Provide descriptive information of the community/surrounding area with its array of retail, restaurants, transportation, entertainment etc.
- Foster a positive environment building a culture of trust and respect among residents, management and delivery services
- Assist office staff with marketing projects to enhance the resident experience and ensure the ambiance within the community
- Strong communication skills in addressing residential needs and wants
- Assist in resident requests pertaining to information sourcing
- Effectively handle internal and external calls with superior phone etiquette
- Responsible for communicating details about community events to the residents
- Assist management in training other concierge on different software
Director of Customer Service/Concierge at PLANNED LIFE SERVICES (2013-05 – 2018-01)
- Acknowledge, welcome and depart all guests/visitors and residents of the community
- Responsible for attending to immediate needs of each resident
- Maintain thorough knowledge of all of the property's services and amenities
- Helping with shipment room and package organization
- Trained personnel on different software used to operate specific properties. Trained on proper phone etiquette and on presentation.
