Jaime Shelko

Retail team leader who supports daily store operations, trains team members, and delivers a positive customer experience in a fast-paced environment. Organized, adaptable, and detail-oriented with a strong ability to prioritize tasks, support team performance, and maintain high standards of service and presentation.

Front End Lead at Giant Eagle (2025-06 – 2026-09)

Cashier at Giant Eagle (2024-06 – 2025-06)

• Processed and organized merchandise, supplies, and equipment with accuracy and attention to detail.
• Trained and supported new and existing team members to uphold company standards for service, organization, and efficiency.
• Prioritized multiple operational tasks in a fast-paced retail environment while maintaining high standards of accuracy, organization, and service.

Quality Assurance Intern at Drund (2024-02 – 2024-05)

• Contributed to team success by identifying issues, improving processes, and maintaining consistency.
• Adapted to new tools and processes quickly, showing initiative in learning and applying them.
• Collaborated daily with cross-functional teams, adjusting to shifting priorities and work needs of clients.

Ticket Operations and Sales Associate at Youngstown State Ticket Office (2021-08 – 2024-02)

• Provided friendly and efficient customer service during high-volume sporting events and sales periods.
• Assisted customers with purchases, account questions, and event-related needs in a hectic environment.
• Handled sensitive customer information responsibly and maintained confidentiality.

Bachelor of Science in Computer Science – Youngstown State University (YSU) (2021-08 – 2024-12)