Lead at Buzz Cannabis (2024-09 – Present)
- Led daily dispensary operations, supporting staff and ensuring efficient workflow throughout the store.
- Supervised and trained budtenders in customer service, product knowledge, and sales practices to enhance team performance and ensure adherence to company procedures.
- Resolved customer concerns efficiently to maintain a positive experience for customers and team members, contributing to a supportive store environment.
- Provided knowledgeable, professional customer service while helping customers select products based on their individual needs and preferences.
- Ensured compliance with company policies and applicable cannabis regulations, including age verification and required sales procedures.
- Assisted with inventory management, including receiving products, organizing stock, conducting inventory counts, and identifying discrepancies.
- Monitored product displays and ensured the sales floor remained organized, clean, and properly stocked.
- Handled opening and closing procedures, cash management, and daily operational tasks.
Operations Manager at Petco Animal Supplies Stores Inc. (2020-08 – 2023-11)
- Led daily operations of the Companion Animal department, ensuring high standards of animal care, safety, cleanliness, and customer service.
- Supervised and developed team members, enhancing their ability to deliver knowledgeable and consistent companion animal care.
- Supervised, coached, and developed team members to deliver knowledgeable and consistent companion animal care.
- Monitored animal health and welfare, identifying concerns and ensuring timely escalation and veterinary care.
- Monitored animal health and welfare, identified concerns, and followed established procedures for escalation and veterinary care.
- Educated customers on companion animal nutrition, habitat setup, husbandry, behavior, and appropriate product selection.
- Resolved customer concerns professionally, prioritizing pet health and safety while ensuring customer satisfaction.
Office Administrator at Warrior Plumbing Company (2019-03 – 2020-11)
- Managed daily office operations for a residential and commercial plumbing company, ensuring smooth coordination between customers, technicians, vendors, and management.
- Answered and managed incoming phone calls, emails, and customer inquiries, providing professional and timely customer service.
- Created, maintained, and organized customer accounts, work orders, service records, invoices, estimates, and other administrative documentation.
- Scheduled plumbing service calls, installations, inspections, and follow-up appointments while efficiently coordinating technician routes and availability.
- Prepared customer estimates and work orders based on technician notes, job details, materials, and labor requirements.
- Prepared and processed invoices, collected payments, tracked outstanding balances, and assisted with accounts receivable and accounts payable.
- Followed up with customers regarding estimates, scheduled services, payments, warranty issues, and completed work.
- Ordered and tracked plumbing materials, parts, and office supplies while maintaining communication with vendors and suppliers.
- Assisted management with payroll documentation, timekeeping, employee records, and other administrative tasks.
- Assisted with compliance documentation, permits, inspections, and coordination with municipalities or other project-related contacts when needed.
