Jakayla Tillison

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Residential Technician - Volunteer Behavioral Health - Chattanooga, TN

(2023-11)

• Performed preventative maintenance on residential air conditioning systems, refrigerators and other appliances.
• Maintained records of service calls, repairs and parts used for each job.
• Diagnosed problems with existing residential HVAC systems.
• Installed new equipment according to manufacturer's specifications.
• Repaired faulty wiring in electrical systems and replaced worn components as needed.

Customer Service Representative - Verida - Chattanooga, TN

(2022-02 - 2023-07)

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Patient Care Technician - Erlanger Medical Center - Chattanooga, TN

(2021-01 - 2021-04)

• Provided direct patient care and assistance to healthcare team members.
• Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
• Administered prescribed medications under the supervision of a Registered Nurse.
• Ensured that all medical equipment was properly maintained and sterilized.
• Observed changes in patient's conditions and reported any abnormalities to the RN on duty.

Cashier Team Lead - Walmart - Chattanooga, TN

(2018-06 - 2019-12)

• Assisted cashiers with resolving customer complaints and inquiries.
• Provided guidance to cashiers on how to accurately ring up customers' purchases.
• Trained new cashiers on proper use of registers and store policies.
• Monitored cashier performance, providing feedback as needed.
• Performed daily opening and closing procedures for the register area.
• Conducted inventory audits to ensure accuracy of product levels in the register area.

The Howard School (2019-05)