Jake Castro

Adaptable customer service professional with over 5 years of experience in high-volume retail and hospitality environments. Skilled in building strong customer relationships, managing fast-paced shifts, and delivering premier service. Proven ability to communicate effectively and ensure customer satisfaction in both team and independent settings.

Cashier/Customer Service - Publix - Pembroke Pines, FL

(2018-08)

• Demonstrated versatility by excelling as front service clerk, grocery clerk, and cashier over nearly four years at Publix
• Provided high-quality customer service, contributing to Publix's reputation as a premier customer-focused company

Kavatender - Kavana - Davie, FL

(2023-09 - 2026-03)

• Built strong customer relationships and enhanced communication skills by engaging with guests as a Kavatender for 2.5 years
• Delivered premiere service to every customer by adapting to high-paced, busy shifts and maintaining attention to individual needs

Associate's degree - Business - Broward College

High school diploma - Pembroke Pines Charter High School (2015-08 - 2019-08)