Billing Customer Support Representative at Evercommerce (2025-09 – 2026-05)
Provided billing and account support to healthcare providers using DrChrono's EHR and practice management platform.
- Responded to customer inquiries regarding invoices, subscriptions, payments, refunds, and account adjustments via phone, email, and ticketing systems.
- Investigated and resolved billing discrepancies, payment failures, and account errors with accuracy and attention to detail.
- Assisted customers with plan changes, upgrades, downgrades, cancellations, and renewals.
- Processed refunds, credits, and adjustments in accordance with company policies.
- Collaborated with finance, sales, and technical support teams to resolve complex billing and account issues.
- Maintained accurate customer records and documented all interactions in CRM and billing systems.
- Educated customers on billing processes, pricing structures, and payment options to improve satisfaction and retention.
- Ensured compliance with HIPAA and internal data security standards when handling customer information.
- Met or exceeded performance metrics for response time, resolution time, and customer satisfaction.
Customer Service Representative at Spartan Camara (2024-11 – 2025-09)
Provide end-user support for a full suite of digital imaging products, including mirrorless cameras, action cams, and accessories.
- Maintain a 95%+ customer satisfaction rating through active listening and problem-solving.
- Utilize CRM tools (i.e., Zendesk) to log interactions, track orders, and follow up on escalated issues.
- Collaborate with internal departments to resolve customer concerns regarding billing, shipping, and product issues.
- Processed refunds, returns, and account changes in compliance with company policy.
- Assist customers with setup, product features, and care instructions, enhancing product satisfaction and reducing return rates.
- Resolve customer issues related to hardware functionality, firmware updates, mobile app connectivity, and warranty coverage.
Full-Time Nanny at Private Family (2022-06 – 2024-11)
- Provide full-time care for an 8-month-old child, including feeding, diapering, naps, and developmental play.
- Establish and maintain consistent routines, contributing to healthy sleep patterns and behavior.
- Prepare nutritious meals and snacks, handle light housekeeping (laundry, tidying), and organize age-appropriate activities.
- Maintain open communication with parents through daily updates and weekly planning.
Cook, Cashier at Zaxby's Restaurant (2020-01 – 2022-05)
- Processed POS transactions, including checks, cash, and credit purchases or refunds.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
- Mentored new team members on registers, meeting customer needs, maximizing group performance, and maintaining high satisfaction with customers.
- Maintained organized and clean customer areas by completing daily recovery checklists.
