Jalilah Wali

Customer-focused professional with 4 years of experience in fast-paced service environments. Skilled in communication, problem resolution, and creating positive customer experiences. Proven ability to handle inquiries efficiently and professionally. Seeking to contribute to a team-oriented organization in a customer service, healthcare, or administrative support role, bringing strong interpersonal skills, punctuality, adaptability, empathy and commitment to quality service.

Administrative Support and Patient Transport Specialist at Berkeley Nursing & Rehabilitation (2024-01 – Present)

• Greet and assist an average of 40+ residents, families, and visitors daily with professionalism and compassion.
• Manage 30+ incoming calls per day, schedule appointments, and direct inquiries to appropriate staff.
• Maintain confidentiality of resident information in compliance with regulatory standards.
• Perform administrative support tasks including filing, data entry, collecting checks, writing receipts, and distributing mail for over 60 residents.
• Promote a welcoming and supportive environment, resulting in high patient and guest satisfaction scores.
• Accompany residents to medical appointments and communicate physicians' instructions and updates to nursing staff, ensuring timely follow-up.

Administrative Recruitment Consultant at Hire Up 101 (2023-09 – 2025-01)

• Managed correspondence, organized recruiter calendars, and handled invoicing and office supply orders.
• Supported inventory management and maintained organizational systems to ensure efficient daily operations.
• Scheduled interviews across various time zones, prepared candidate packets, and coordinated client-candidate itineraries.
• Drafted job descriptions, posted advertisements on job boards, and processed incoming applications.
• Assisted with reference checks, background screenings, drafted offer letters, and facilitated new hire onboarding paperwork.

Customer Service / Cashier at Dollar Tree (2022-01 – 2023-08)

• Delivered excellent customer service by resolving concerns and answering inquiries promptly.
• Processed POS transactions efficiently and accurately to ensure smooth checkout.
• Assisted with inventory stocking and store organization to support daily operations.

High School Diploma in General Education – Proviso East (2022-05)