Jalisa Douglas

I am a loyal and trustworthy employee who can work alone or as part of a team. I am a quick to learn and willing to adapt to any job. I am a competent, loyal, hard working employee with the ability to achieve tasks when working alone or as part of a team. I am punctual with an excellent attendance record. My goal is to grow with the company for the better.

Security Guard - ACTS Aviation Security, Inc. - Charlotte, NC

(2023-08)

Analyzing clients' security operations for potential threats, designs customized programs leveraging solutions, and implements attentive security officers to deliver customer satisfaction, contract compliance, and protection for the people, property, privacy, and reputation of their organization. Delivering security at high-risk and high-profile locations, operating under heavy regulation. We consistently exceed the expectations of demanding, time senstive clients, who value a positive customer service culture, public facing appearance, and uncompromised security.

Allied Universal Security Officer - Allied Universal - Charlotte, NC

(2017-01 - 2022-09)

Answering incoming calls, surveillance videos live in inbound and outbound trucks in and out patrolling the building. Great customer service skills. Experience in designing to help with productivity and completing common tasks on a computer.

• Monitor and analyze security logs to identify potential security breaches
• Work with the security operations team to investigate and respond to security incidents
• Perform vulnerability assessments and recommend security improvements
• Develop and maintain security policies and procedures

Loss Prevention Officer - Target - Charlotte, NC

(2020-10 - 2022-02)

Documenting theft and other security violations. Working with law enforcement to arrest and prosecute suspected shoplifters and dishonest employees. I also identified, recommend, and implement systems to minimize loss of merchandise, money, or company assets. Audits and investigates sources of known losses.

• Monitor public areas for unusual activity and potential threats
• Monitor security systems like alarms and closed-circuit cameras
• Identify potential thieves from customers or staff
• Follow and confront a potential person of interest who is suspected of shoplifting

Bouncer/Security - Onyx Club - Charlotte, NC

(2020-10 - 2021-01)

• Ensured the safety of all patrons by regulating who came in and out of the bar
• Used problem solving skills to handle disagreements
• Determined when situations warranted police intervention and cooperated with officers upon their arrival
• Provide security, to check legal age and drinking age, to refuse entry for intoxicated persons, and to deal with aggressive, violent

Cashier/Customer Service - HMSHost - Charlotte, NC

(2015-09 - 2017-11)

• Experience providing customer support in busy call center environments
• The ability to build productive relationships, resolve complex issues and win customer loyalty
• Strategic-relationship/partnership-building skills-- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes
• Build rapport, listen, clarify and manage

Call Center Representative - Connextions United Healthcare - Charlotte, NC

(2010-04 - 2011-08)

• In charge of receiving and processing telephone and fax requests from patients and referral sources to provide DME
• Responsible for entering orders accurately and efficiently
• Answer high volume calls using a multi-line phone system
• Verify insurance and update patient files
• Provide instructions on how to use the equipment

Associates Degree - Criminal Justice - Kaplan University (2015-11 - 2017-04)

High school diploma