Jalisa Edwards

Customer service and operations professional with experience in retail management, remote customer support, office administration, and client relations. Skilled in sales, team leadership, scheduling, conflict resolution, and customer satisfaction. Strong background in fast-paced environments with a focus on professionalism, communication, and operational efficiency.

Willing to relocate: Anywhere. Authorized to work in the US for any employer.

E-Commerce Manager - Rekiya's Emporium

(2024-11)

• Manage the companies website and online storefront.
• Add an update products, descriptions, photos prices and inventory.
• Monitor online orders.
• Track sales and website performance.
• Create promotions discounts and online campaigns.
• Shopify, Woocommerce, Amazon, Marketplace, Tiktok, Instagram.

Customer Service Representative/Help Desk - Rekiyah's Emporium - Remote

(2024-11)

• Provided remote technical support to employees and customers, troubleshooting hardware, software, login, and connectivity issues.
• Documented support requests and resolutions to help maintain accurate records and improve efficiency.
• Assisted with day-to-day administrative and technology needs to keep business operations running smoothly.
• Assisted users with resolving technical problems through phone, email, and online communication.

Store Manager - Lids - Coral Springs, FL

(2024-11 - 2025-08)

• Provided friendly, knowledgeable customer service and helped customers select hats and apparel that fit their style and needs.
• Assisted with custom hat embroidery and ensured accuracy and quality of orders.
• Maintained store appearance through merchandising, restocking, and keeping displays organized.
• Operated the cash register, processed transactions, and handled returns and exchanges.
• Met individual and team sales goals by promoting products and upselling when appropriate.
• Stayed knowledgeable about current trends, brands, and new product releases.
• Followed company policies, loss prevention procedures, and opening/closing duties.
• Worked collaboratively with team members to create a positive shopping environment.
• Embroidery on hats, jerseys and beanies.

Assistant Front Desk Manager - Massage Luxe - Davie, FL

(2022-11 - 2025-03)

• Handle appointment bookings, rescheduling, and cancellations.
• Address customer questions, concerns, or complaints promptly and professionally.
• Promote spa services, memberships, and retail products.
• Ensure reception team follows proper customer service standards.
• Support therapists and spa staff with scheduling and client communication.
• Maintain accurate client records and confidentiality.
• Encourage clients to book recurring appointments and spa packages.
• Ensure front desk area is clean, organized, and well-stocked.
• Handle emergencies calmly and follow safety protocols.

Office Manager - Park and ocean - Fort Lauderdale, FL

(2020-03 - 2022-04)

• Assisted customers with kayak and jet ski rentals, including check-in, check-out, and basic usage instructions.
• Led and supported guided night tours on a freshwater lake while ensuring customer safety and a positive experience.
• Explained safety rules, rental policies, and lake guidelines clearly to all customers.
• Monitored weather and water conditions to help ensure safe operation during daytime and evening tours.
• Handled office and administrative tasks, including booking reservations, answering phones, and responding to customer inquiries.
• Processed payments, maintained rental records, and balanced daily transactions.
• Managed scheduling for rentals and tours to ensure smooth daily operations.
• Maintained organization of rental paperwork, waivers, and customer documentation.
• Coordinated with team members to prepare equipment and ensure timely launches and returns.
• Provided friendly, professional customer service to encourage repeat business and positive reviews.

Associate's degree - Business Management - ASU (2026-01)

High school diploma - Hollywood Hills High School (2013-01 - 2017-06)