Jalisa Lyles

Customer-focused and detail-oriented professional with over 15 years of experience in client relations, business operations, and customer support. Adept at communicating with clients through multiple channels, resolving concerns efficiently, and maintaining a high level of professionalism. Possesses exceptional written communication skills and a typing speed of 101 WPM.

Seeking a Text Operator position where I can leverage my customer service, multitasking, and communication abilities to provide outstanding support.

Owner & Operator - The Tee Haul - North Carolina

(2019-12)

• Founded and manage a custom apparel and event merchandise business specializing in personalized products.
• Communicate with customers via text, email, and social media to discuss orders, provide updates, and resolve inquiries.
• Process customer orders, maintain records, and ensure timely fulfillment.
• Manage business operations, scheduling, marketing, and client relationships.
• Deliver exceptional customer service, resulting in repeat customers and referrals.
• Create engaging promotional content and maintain an active online presence.

Freelance Relocation Specialist - Self-Employed - North Carolina

(2010-01)

• Coordinate relocation services while maintaining strong client communication and satisfaction.
• Manage scheduling, documentation, and customer interactions.
• Handle multiple projects simultaneously while meeting deadlines.

Move Coordinator - JK Moving Services - North Carolina

• Assisted clients with moving logistics and service coordination.
• Responded to customer inquiries and provided timely solutions.
• Maintained accurate records and ensured a positive customer experience.

Customer Service Associate - Charming Charlie - North Carolina

• Provided exceptional customer service in a fast-paced retail setting.
• Assisted customers with purchases and resolved concerns professionally.
• Maintained an organized and welcoming environment.

High School Diploma