Jalisa Pinkley

Results-driven healthcare professional with more than 20 years of experience in healthcare operations, case management, home health, hospice, patient advocacy, regulatory compliance, and staff leadership. Currently pursuing a Master of Business Administration (MBA) in Healthcare Administration at Herzing University. Recognized for improving care coordination, leading multidisciplinary teams, maintaining compliance, and delivering patient-centered outcomes.

Case Manager - BrightCare Home Care

• Coordinate patient assessments and individualized care plans.
• Collaborate with physicians, nurses, families, and community partners.
• Monitor quality outcomes and regulatory compliance.
• Advocate for patients while improving continuity of care.

HCBS Supervisor - The Medical Team

• Led caregiver recruitment, onboarding, scheduling, and supervision.
• Ensured compliance with Medicaid, HCBS, and state regulations.
• Managed payroll coordination, quality assurance, and staff performance.
• Supported operational efficiency and high-quality patient care.

Hospice & Home Health Aide

• Delivered compassionate direct patient care in home and hospice settings.
• Assisted with activities of daily living and documented patient status.
• Maintained HIPAA compliance and collaborated with interdisciplinary teams.

Master of Business Administration (MBA) - Healthcare Administration - Herzing University

Bachelor of Science - Healthcare Administration - Herzing University

Associate Degree - Healthcare Administration - Herzing University