Jalynn Hayes

Self-motivated Manager with a strong background in office administration and customer service. Experienced in managing projects, optimizing processes, and improving service delivery initiatives. A reliable professional with a commitment to quality operational activities, skilled in building effective communication with management teams and enhancing team performance.

Operational Deliveries Manager at The Home Depot Inc (2022-04 – 2026-05)

• Managed delivery schedules to ensure timely product availability for customers.
• Collaborated with logistics teams to optimize transportation routes and reduce delays.
• Oversaw inventory management processes to maintain stock accuracy and availability.

Shift Manager at Wingstop (2020-09 – 2022-06)

• Trained new staff on customer service protocols effectively.
• Coached staff on strategies to enhance performance and improve customer relations.
• Evaluated store performance and incorporated feedback to implement improvement plans.

Shift Manager at Jersey Mike's Subs (2017-09 – 2020-11)

• Managed daily operations and maintained high service standards.
• Trained new staff on food safety and customer service protocols effectively.
• Handled customer complaints with professionalism and provided timely resolutions.

Associate of Science – Union County College (2025-06)

Associate of Applied Science in Licensed Practical Nursing – Union County College (2025-08)

Medical Assistant in Medical Assistant Training – American Institute (2020-09 – 2022-05)