Rural Mail Carrier at United States Postal Service (2026-01 – Present)
- Independently manage a time-sensitive daily route requiring organization, reliability, accuracy, and consistent customer service.
- Adapt quickly to changing conditions, priorities, and service needs while meeting operational expectations.
- Build positive customer relationships through professional communication and timely resolution of service concerns.
Volunteer Coordinator at Carolina Culture Food Fest (2026-01 – Present)
- Coordinate volunteer support for a community food and culture festival, helping organize people, assignments, communication, and day-of event needs.
- Support volunteer recruitment, scheduling, communication, and event-day coordination.
- Serve as a point of contact for volunteers while helping ensure teams are informed, positioned, and prepared for event responsibilities.
- Collaborate with event leadership to support smooth event execution and a positive volunteer and guest experience.
Lead Leasing Consultant & Brand Manager at Northwood Ravin (2024-06 – 2025-06)
- Supported operations and resident experience for a 432-unit luxury community across seven buildings during an active lease-up.
- Partnered with a three-person team to plan and execute resident events and community activations that strengthened engagement and the overall resident experience.
- Created marketing and social media content that increased property traffic by 4X and supported community awareness.
- Developed resident-facing communications and marketing initiatives designed to increase engagement and participation.
- Coordinated competing operational, customer experience, marketing, and event priorities within an active construction environment.
- Managed relationships with residents, prospects, vendors, and internal partners while responding to questions and resolving issues.
- Helped drive community occupancy to 92% within seven months while the property remained under active construction.
Event Coordinator at Durag Fest (2023-01 – 2025-12)
- Sourced and coordinated talent for festival programming.
- Managed day-of stage operations and helped maintain the performance schedule.
- Coordinated VIP talent and hospitality needs throughout the event.
Event Coordinator at Carolina Field Fest (2025-01 – 2025-12)
- Helped execute a Southern Soul outdoor festival at a working horse ranch within a six-week production timeline.
- Managed stage operations and performance sequencing to support the event's overall flow.
- Planned vendor and activity placement to create an organized and functional guest experience.
- Selected and coordinated vendors as part of overall event execution.
Event Coordinator at No Stress Fest (2024-01 – 2025-12)
- Supported event planning and execution for a live entertainment and community experience.
- Coordinated event logistics, programming, and stakeholder needs throughout the planning and execution process.
- Supported day-of operations to help ensure programming, talent, and guest experience needs were addressed.
Event Coordinator at Health for the Holidays (2024-01 – 2025-12)
- Secured high-level donors and community partnerships supporting the event and charitable initiatives.
- Organized charitable donations and coordinated day-of activations.
- Supported youth programming, including a Carolina Panthers player meet-and-greet.
Flight Attendant at Piedmont Airlines (2022-04 – 2024-05)
- Delivered personalized hospitality and customer service as the sole flight attendant on 50-seat aircraft.
- Coordinated directly with two pilots while independently balancing customer experience, safety, compliance, and operational priorities.
- Managed time-sensitive situations, service disruptions, delays, and customer concerns while maintaining a calm and professional experience.
- Built rapport quickly with diverse customers, anticipated needs, and adapted service to individual situations.
- Used communication and de-escalation skills to resolve issues in fast-paced, high-pressure environments.
Associate Community Manager at Regus / IWG (2019-07 – 2020-12)
- Supported customer experience, community engagement, sales, marketing, and daily operations within a flexible office environment.
- Supported community events and marketing initiatives designed to increase engagement and showcase the workspace.
- Prepared and staged offices and shared spaces to create a polished experience for prospective and existing members.
- Coordinated customer needs, inquiries, and service requests while maintaining a professional, solutions-oriented experience.
Guest Services Lead & Customer Technology Specialist at Hendrick Lexus (2018-12 – 2020-07)
- Delivered luxury-level customer service throughout the vehicle purchase and ownership experience.
- Coordinated customer needs with multiple dealership departments while maintaining clear communication and follow-through.
- Managed customer intake, documentation, technology setup, and personalized service needs.
- Anticipated customer needs and resolved concerns quickly to maintain a polished guest experience.
Business Development Representative at Hendrick Luxury Business Development (2017-12 – 2018-12)
- Managed high-volume inbound and outbound customer communication and appointment coordination.
- Built relationships with prospective customers and maintained consistent follow-up throughout the customer journey.
- Coordinated appointments and opportunities with dealership teams to support a seamless customer experience.
