Jamal Hasankhil

Operations Executive with over 5 years of progressive leadership in multi-site behavioral health operations, overseeing detox, residential, partial hospitalization (PHP), and outpatient services. Proven success leading multidisciplinary teams, driving census growth, optimizing operational KPIs, improving financial performance, and maintaining regulatory excellence. Skilled in partnering with executive leadership to develop strategic initiatives, strengthen organizational performance, and build scalable operations that support sustainable growth and exceptional patient outcomes.

Operations Director - We Level Up - Lake Elsinore, CA

(2025-12)

Direct daily operations across multi-site detox and residential behavioral health programs, driving operational performance, census growth, financial stewardship, and regulatory compliance.

• Own operational performance through KPI management, including census, length of stay (LOS), against-medical-advice (AMA) trends, staffing utilization, overtime, productivity, and patient outcomes.
• Partner with executive leadership, clinical directors, medical providers, admissions, finance, HR, and business development.
• Develop staffing models and workforce plans that reduce payroll costs while maintaining regulatory staffing ratios.
• Lead multidisciplinary leadership teams through coaching, accountability, succession planning, and professional development.
• Collaborate with admissions and marketing to maximize census growth and optimize bed utilization.
• Lead quality improvement, workflow redesign, compliance auditing, and corrective action planning.
• Ensure compliance with DHCS, DSS, Joint Commission, HIPAA, and applicable state and federal regulations.

Program Director - Akua Mind & Body - Newport Beach, CA

(2021-03 - 2025-12)

Directed multi-site behavioral health operations across detox and residential programs, ensuring regulatory compliance.

• Led clinical, medical, and operational teams in the delivery of evidence-based treatment services.
• Managed key performance indicators (KPIs), including census, staffing productivity, documentation compliance, client outcomes, length of stay (LOS), safety-check compliance, and AMA/ACA rate management.
• Partnered with executive leadership on strategic growth initiatives and organizational performance improvement.
• Developed staffing plans, budgets, and workforce strategies aligned with census demands.
• Led licensing surveys, Joint Commission readiness, and internal compliance audits.
• Supervised managers and multidisciplinary teams through coaching, performance evaluations, and succession planning.
• Directed hiring, onboarding, and staff development, and oversaw budgeting, resource management, and operational planning.

Lead Behavioral Technician - Akua Mind & Body - Irvine, CA

(2017-07 - 2021-03)

Provided direct clinical care to clients while ensuring accurate documentation in electronic medical records.

• Conducted behavioral monitoring to inform individualized care strategies and enhance client outcomes.
• Assisted with admissions and crisis support, prioritizing client safety and regulatory compliance.
• Demonstrated leadership growth, leading to multiple promotions and increased responsibilities at Akua Mind & Body.

Bachelor of Science - Health Sciences - Grand Canyon University