CLIENT SERVICES COORDINATOR 2 - ReEmployAbility - Brandon, FL
(2025-09 - 2026-07)
- Communicated effectively with claimants, employers, and legal representatives daily.
- Coordinated rehabilitation services for injured workers to facilitate recovery.
- Analyzed case files to identify issues and recommend appropriate actions.
- Managed claims process and ensured compliance with state regulations and policies.
OPERATIONS SUPERVISOR - Inktel Contact Center Solutions
(2020-03 - 2024-06)
- Supervised daily operations, ensuring adherence to quality standards and customer satisfaction.
- Optimized customer support by establishing collaborative service environments, improving response times and customer interactions.
- Mentored employees on duty completion, increasing accountability and fostering a culture of teamwork.
- Coached employees on company mission and goals, aligning team objectives with core values to enhance performance.
- Implemented new working processes to deliver multiple improvements.
- Cultivated customer relationships through positive interactions and attentive support, resulting in heightened customer satisfaction.
CUSTOMER SERVICE REPRESENTATIVE - SYKES Lakeland
(2018-12 - 2020-02)
- Provided primary customer support to internal and external customers, achieving prompt resolution of inquiries.
- Delivered customer support to internal and external clients, facilitating timely and effective responses to inquiries.
- Provided tailored advice and assistance to customers, addressing specific needs and preferences to improve satisfaction.
- Recommended products to customers, clearly detailing benefits and features to guide purchasing decisions.
- Recommended products to customers, clearly explaining benefits and features to enhance their purchasing decisions.
CREDIT & COLELCTIONS ANALYST - Convergys
(2011-03 - 2018-08)
- Managed collections processes, achieving timely recovery of outstanding debts.
- Negotiated with clients to secure full debt balances in full.
- Streamlined account management procedures, improving operational efficiency and accuracy.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed customer payments accurately and efficiently and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
FORKLIFT DRIVER - Lowe's Distribution Center
(2005-10 - 2010-12)
- Transported goods between warehouse locations, aligning operations with shipment and storage requirements.
- Unloaded trucks and rail cars, organizing materials in staging area to streamline processing.
- Assigned pallets to designated slots on storage racks, maximizing space utilization and ensuring easy access.
- Applied strapping and bracing techniques with proper balancing to secure loads and prevent shifting during transport.
