Jamari Benze

Results-driven with over 5 years of experience in tech, customer service and sales. Leveraging sharp troubleshooting instincts and a commitment to getting the job done right to bring value and reliability to your team. Authorized to work in the US for any employer

Overnight Security Patrol Officer - Archon Protection - Ventura, CA

(2023-01 - 2023-07)

• Patrolled several locations in two cities overnight, including business premises and residential areas.
• Monitored for signs of crime or disorder and investigated disturbances.
• Recorded detailed notes of events using vehicle-mounted laptop.
• Reported incidents in detail to our office dispatcher or emergency services when necessary.
• Protected company property and staff by maintaining a safe and secure environment.

Customer Service Representative - Liberty Mutual Insurance - Remote

(2022-01 - 2022-12)

Contract Position

• Helped customers by building rapport and resolving inbound phone calls in a fast-paced call center environment.
• Provided first call resolution for aligned work and routed customers to the appropriate party to resolve unrelated inquiries.
• Supported agent/customer relationships and maintained each agency's brand.
• Accurately maintained data in systems to reflect account activity; tracking and capturing the information following department guidelines.
• Followed standard operating procedures and consistently utilized resources provided.
• Upheld customer care standards by achieving individual goals on average handle time, after call work, quality, adherence, leads, ILTR, NPS and reliability.

Customer Service Representative - California Department of Public Health (CDPH) - Remote

(2021-01 - 2021-12)

Contract Position

• Responded to incoming customer calls and assisted enrollees in selecting a CMO and PCP, request a change in PCP, request general information about accessing services in the SCHCC program, discussed problems, resolved issues and documented complaints.
• Maintained updated knowledge of all programs.
• Performed customer outreach and education as needed.
• Remained courteous, helpful, and sensitive to customer needs at all times.
• Remained unbiased and maintained customer confidentiality.

Mail Carrier (CCA) - USPS (United States Postal Service) - Paso Robles, CA

(2020-01 - 2020-06)

Seasonal Position

• Received mail from distribution center and organized it into an efficient system for sequential delivery.
• Delivered mail via vehicle and on foot along a predetermined route, maintaining established schedule.
• Collected any outgoing mail on the route, returning it for sorting and delivery.
• Maintained route during adverse weather conditions, such as rain, snow or extreme heat.
• Assisted customers along the route with their postal needs.
• Used a portable scanner to track certain parcels or pieces of mail.

Electronics and Wireless Sales - Walmart - Paso Robles, CA

(2016-08 - 2020-01)

• Completed sales of phones, handling new and existing customer wireless contracts for companies such as AT&T, Verizon, & T-Mobile.
• Performed tech support and/or troubleshooting for customer's various devices such as phones, tablets and computers.
• Managed department inventory, team and tasks.
• Calculated sale prices, computed purchase totals, and processed cash/card payments.
• Opened and closed cash registers performing tasks such as counting/balancing cash drawers, separating charge slips/coupons/vouchers, and processing the cash deposits.

High School Diploma - Paso Robles High School (2015-06)