Overnight Security Patrol Officer - Archon Protection - Ventura, CA
(2023-01 - 2023-07)
- Patrolled several locations in two cities overnight, including business premises and residential areas.
- Monitored for signs of crime or disorder and investigated disturbances.
- Recorded detailed notes of events using vehicle-mounted laptop.
- Reported incidents in detail to our office dispatcher or emergency services when necessary.
- Protected company property and staff by maintaining a safe and secure environment.
Customer Service Representative - Liberty Mutual Insurance - Remote
(2022-01 - 2022-12)
Contract Position
- Helped customers by building rapport and resolving inbound phone calls in a fast-paced call center environment.
- Provided first call resolution for aligned work and routed customers to the appropriate party to resolve unrelated inquiries.
- Supported agent/customer relationships and maintained each agency's brand.
- Accurately maintained data in systems to reflect account activity; tracking and capturing the information following department guidelines.
- Followed standard operating procedures and consistently utilized resources provided.
- Upheld customer care standards by achieving individual goals on average handle time, after call work, quality, adherence, leads, ILTR, NPS and reliability.
Customer Service Representative - California Department of Public Health (CDPH) - Remote
(2021-01 - 2021-12)
Contract Position
- Responded to incoming customer calls and assisted enrollees in selecting a CMO and PCP, request a change in PCP, request general information about accessing services in the SCHCC program, discussed problems, resolved issues and documented complaints.
- Maintained updated knowledge of all programs.
- Performed customer outreach and education as needed.
- Remained courteous, helpful, and sensitive to customer needs at all times.
- Remained unbiased and maintained customer confidentiality.
Mail Carrier (CCA) - USPS (United States Postal Service) - Paso Robles, CA
(2020-01 - 2020-06)
Seasonal Position
- Received mail from distribution center and organized it into an efficient system for sequential delivery.
- Delivered mail via vehicle and on foot along a predetermined route, maintaining established schedule.
- Collected any outgoing mail on the route, returning it for sorting and delivery.
- Maintained route during adverse weather conditions, such as rain, snow or extreme heat.
- Assisted customers along the route with their postal needs.
- Used a portable scanner to track certain parcels or pieces of mail.
Electronics and Wireless Sales - Walmart - Paso Robles, CA
(2016-08 - 2020-01)
- Completed sales of phones, handling new and existing customer wireless contracts for companies such as AT&T, Verizon, & T-Mobile.
- Performed tech support and/or troubleshooting for customer's various devices such as phones, tablets and computers.
- Managed department inventory, team and tasks.
- Calculated sale prices, computed purchase totals, and processed cash/card payments.
- Opened and closed cash registers performing tasks such as counting/balancing cash drawers, separating charge slips/coupons/vouchers, and processing the cash deposits.
