Jamari Rivera

At Genius Kids Silver Spring I did lesson plans, daily art, morning circle, and more with the 1-2 year olds. My room is the "overflow" room so when the toddler 1 and 2 rooms are full I get the extra kids they enroll. We did art, music and movement, went outside or the game room daily. We made sure the kids get a lot of outside play to get their energy out.

Toddler Teacher - Genius Kids Silver Spring - Mechanicsburg, PA

(2023-06 - 2026-01)

At Genius Kids Silver Spring I did lesson plans, daily art, morning circle, and more with the 1-2 year olds. My room is the "overflow" room so when the toddler 1 and 2 rooms are full I get the extra kids they enroll. We did art, music and movement, went outside or the game room daily. We made sure the kids get a lot of outside play to get their energy out.

Ez pass call center rep - Staffing service - Harrisburg, PA

(2021-01 - 2023-03)

• Assisted customers by phone with E-ZPass enrollment and account registration.
• Reviewed customer accounts and provided accurate information regarding account questions and concerns.
• Responded professionally to a high volume of customer inquiries while providing clear and helpful assistance.
• Processed customer credit and debit card payments securely over the phone.
• Assisted customers with navigating the E-ZPass registration process and completing required account setup.
• Maintained a professional and customer-focused approach while handling account and payment-related information.

Health insurance - Maximus - Harrisburg, PA

(2019-07 - 2021-01)

• Assisted customers with enrolling in Medicaid health insurance plans and provided guidance throughout the registration process.
• Responded to customer inquiries regarding Medicaid eligibility, plan information, enrollment, and available coverage options.
• Explained health insurance programs and helped customers understand their available plan choices.
• Directed customers to appropriate programs, including CHIP and Medicare, when their questions or needs fell outside Medicaid coverage.
• Conducted outbound calls to customers who had not yet completed their enrollment and provided assistance with the registration process.
• Maintained a professional, patient, and customer-focused approach while handling sensitive insurance-related inquiries.
• Utilized computer systems to access customer accounts, document interactions, and provide accurate information.

Food Service Worker - Neato Burrito - New Cumberland, PA

(2016-06 - 2019-10)

At Neato Burrito I prepped food for the current day or the next day. I opened up the shop and made sure it was prepared and ready for customers to come. I served food on the lines as well as cleaning in between customer.

I set up and changed the soda machines along with helping put away the food deliver order and take stock of the order. I was also training to be a manager at the age of 17 so once I turned 18 and got out of high school I could take over but other things in life happened personally. I am very fast pace worker and I learn very easy.

CDA - CDA - Lock Haven University of Pennsylvania (2024-06 - 2025-05)

High school diploma - General Studies - Cedar Cliff High School (2014-08 - 2019-06)