James Appiah

Banking professional with 10+ years of experience in financial services, specializing in operations, client relations, and revenue growth. Skilled in financial analysis, risk management, and compliance, with a strong track record in team leadership and process improvement. Known for clear communication, attention to detail, and delivering results in dynamic environments.

PRUDENTIAL BANK LIMITED Accra, Ghana

Senior Banking Officer. May 2013 - July 2025

 Managed over 300 customer accounts, handling daily transactions, loan processing, and account reconciliation.

 Ensured full compliance with Bank of Ghana regulations, contributing to a remarkable internal audits with zero penalties.

 Trained and mentored 5 junior officers, improving service delivery time by 25% and boosting customer satisfaction scores.

 Collaborated with cross-functional teams to support new product rollouts and customer engagement campaigns resulting in an increase in branch's customer base by 20 percent.

EPHIRATES GHANA LTD Tema,Ghana

Operations Supervisor June 2011 - February 2013

 Supervised daily production of over 15,000 sachets of water, ensuring machine uptime exceeded 95%.

 Monitored equipment efficiency and coordinated timely maintenance to minimize downtime and maintain consistent output to help increase production by 10 percent.

 Led a team of 20+ factory staff across two shifts, improving output consistency and reducing packaging errors by 30%.

 Coordinated with procurement to maintain stock levels of raw materials, avoiding production delays for 12 consecutive months.

 Implemented a maintenance schedule reducing machine breakdowns by 40%, saving an estimated GHS 15,000 within six months.

DEPAUL UNIVERSITY, KELLSTADT GRADUATE SCHOOL OF BUSINESS Master of Science, Supply Chain Management  Major in Management Sciences and Quantitative Methods.

Chicago, IL

September 2027

IGR-IAE RENNES, UNIVERSITY OF RENNES 1 Rennes, France

MBA, International Management 2025

 Focus on global business strategy, cross-cultural leadership, and multinational operations.

GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMINISTRATION Accra,Ghana

Bachelors, Procurement Management 2021

 Focus on strategic sourcing, supplier relations, and supply chain optimization.