High-Speed Inkjet Field Service Engineer Level III - FUJIFILM - Hanover Park, IL
(2022-06 - 2026-09)
- Managed site installations of JetPress production presses, verifying customer electrical service, HVAC, and environmental conditions against equipment specifications before and during install.
- Inspected and verified mechanical, electrical, and network installation work; performed functional testing and validation before handover to the customer.
- Diagnosed escalated mechanical, electrical, fluidic, and network failures at the component level using schematics; drove root cause and corrective action through to closure.
- Installed engineering changes and field upgrade kits in line with documented procedures, confirming conformance after each change.
- Authored technical instructions for onsite service upgrade kits used by the field service organization.
- Installed and configured image-processing servers and network integration with press systems.
- Trained customer operators on correct operation and maintenance; provided onsite and remote support.
R&D Digital Lab Engineer & Field Service Engineer - INX International Ink Co. - West Chicago, IL
(2017-07 - 2022-06)
- Tested and validated ink systems against defined performance criteria before release for commercial use on inkjet equipment.
- Designed ink pump and fluid delivery systems to integrate with HP, Mimaki, Mutoh, Vanguard, and other UV/solvent flatbed and roll-to-roll printers.
- Wrote technical instructions for safe onsite system conversions, used as the standard procedure by field service engineers.
- Supported field engineers in resolving customer-reported issues; trained dealers and engineers on conversion procedures.
- Developed printhead waveforms (JetXpert) and color profile libraries (Onyx, Caldera, Colorgate) for INX ink configurations.
Technical Applications Engineer - Danaher, Videojet Technologies - Wood Dale, IL
(2015-07 - 2017-07)
- Reproduced field failures in the lab to isolate root cause and deliver corrective fixes to field service staff.
- Implemented and presented new designs and fixes for field use; wrote troubleshooting guides for customers and technicians.
- Troubleshot continuous inkjet printers onsite and remotely.
Applications Engineer - Thermo Fisher Scientific
(2014-01 - 2015-07)
- Exceeded sales targets for RF communication and electrochemistry equipment; built customer collaborations to generate proof-of-concept data.
- Created technical marketing collateral and sales tools.
Tower Technician - Tower Works - Melrose Park, IL
(2010-10 - 2011-10)
- Supported cellular tower construction, installation, testing, and decommissioning.
- Performed inspections and maintenance of tower equipment and resolved network connectivity issues.