Finance Manager / Sales Manager / General Sales Manager - Key CDJR of White River - White River Junction, VT
(2025-03 - 2025-12)
- Oversaw dealership sales operations while leading and developing the sales team.
- Implemented structured sales processes that improved operational efficiency, accountability, and customer experience.
- Corrected inventory management issues and improved inventory organization and turnover.
- Increased overall sales volume through leadership, process improvement, and team accountability.
- Strengthened dealership profitability through strategic operational oversight and sales management.
Fixed Operations Director - Motorsports of Melbourne - Palm Bay, FL
(2022-10 - 2024-12)
- Drove optimization of customer experience while achieving significant business growth and operational improvements.
- Led and developed service advisors, technicians, and support staff focused on accountability and customer satisfaction.
- Improved employee retention by fostering a positive and growth-oriented workplace culture.
- Developed budgets, monitored financial performance, and improved operational efficiency across fixed operations.
- Resolved escalated customer concerns while maintaining high levels of client satisfaction and loyalty.
General Manager - Motorsports of Titusville - Titusville, FL
(2021-01 - 2022-10)
- Directed overall dealership operations including sales, service, staffing, budgeting, and profitability.
- Developed and implemented strategic initiatives that increased sales performance and operational efficiency.
- Managed budgets, forecasting, employee development, scheduling, and vendor negotiations.
- Led dealership growth initiatives while creating a strong team-focused culture centered around customer experience.
- Oversaw dealership profitability through operational leadership, financial accountability, and strategic planning.
General Sales Manager - Motorsports of Melbourne - Palm Bay, FL
(2020-06 - 2021-01)
- Developed and coached a high-performing sales team focused on accountability, customer satisfaction, and profitability.
- Exceeded sales objectives through strategic sales planning and leadership.
- Implemented performance tracking and coaching processes that improved overall team effectiveness.
Sales Manager - Motorsports of Melbourne - Palm Bay, FL
(2019-04 - 2020-06)
- Increased sales revenue through implementation of effective sales strategies and team leadership.
- Built strong customer relationships through exceptional customer service and follow-up.
- Created a positive and motivated sales environment focused on customer experience and dealership growth.
Service Manager - Motorsports of Melbourne - Palm Bay, FL
(2017-03 - 2019-04)
- Managed service department operations, staffing, workflow, and customer satisfaction initiatives.
- Led technicians and service staff to improve efficiency and overall operational performance.
- Resolved customer concerns while building long-term client relationships and retention.
Parts Manager - Motorsports of Melbourne - Palm Bay, FL
(2015-10 - 2017-03)
- Managed inventory control, vendor relationships, and departmental profitability.
- Improved organization and inventory processes to support operational efficiency.
- Collaborated with service operations to improve turnaround time and customer satisfaction.
Various Positions - RT 66 Auto & Tire, Miller Auto Group, Smith Buick GMC, Valley Motor Sales, Bond Auto Parts
(2010-02 - 2015-10)
- Experience includes technician, body shop technician, parts specialist, and automotive sales support roles.
- Built strong foundation in dealership operations, customer service, and technical automotive knowledge.
