James Crilley

Senior Product Owner with enterprise and early-stage SaaS experience delivering regulatory-compliant financial and SaaS platforms. Skilled in product discovery, impact-based backlog prioritization, and cross-functional leadership within Agile environments. Leverages AI-assisted development and KPI-driven execution to improve predictability, system stability, and executive visibility.

Senior Product Owner at JPMorgan Chase (2022-06 – 2026-05)

• Applied AI-assisted workflows to refine user stories, generate regex-based validation logic for structured data requirements, and rapidly prototype UI layout enhancements, reducing ambiguity, lowering story point estimates, and improving sprint predictability.
• Led cross-functional initiatives to integrate new components to meet regulatory-driven financial features, mitigating compliance risk, and avoiding potential penalties.
• Led legacy data transformation initiative that improved data quality by eliminating 15% invalid and 20% unused records, aligning cleansed historical data with new platform architecture to support scalability and reporting enhancements.
• Partnered with UX and engineering to design and launch an Executive dashboard providing real-time visibility into client account and relationship data, improving leadership access to key client information and decision-making.
• Owned and maintained comprehensive product documentation within the firm-wide knowledge base to improve transparency and cross-team alignment, onboarding efficiency, and reduce support inquiries.
• Partnered with Development and QA to validate features against acceptance criteria, prioritizing defect resolution and enhancement delivery to improve release stability.
• Partnered with customers to support API and RDI integrations to ensure seamless system connectivity and successful data exchange.

Product Owner at Frontline Education (2019-01 – 2022-02)

• Partnered with Engineering and UX to design and deliver Enterprise product functionality aligned to customer needs and strategic objectives.
• Led customer discovery sessions across multiple departments to map workflows, surface systemic constraints, and define measurable success outcomes; synthesized cross-interview themes to prioritize features based on impact and frequency rather than isolated requests.
• Authored user stories with Gherkin-style (Given/When/Then) acceptance criteria to eliminate ambiguity between business and technical teams and enable direct translation into QA test cases.
• Managed and prioritized the product backlog to align development efforts with validated customer needs and strategic objectives.
• Partnered with Engineering and Scrum teams during Sprint Planning to define scope, clarify requirements, and ensure delivery alignment.

Senior Implementation Consultant / Project Manager at Frontline Education (2000-11 – 2018-12)

• Created implementation plans for multiple, concurrent projects.
• Coordinated communication within all client departments.
• Managed team and led day-to-day operations.
• Provided system technical expertise to all organizational teams.
• Conducted end-user training.
• Coordinated with different internal teams, specifically Client Success, Development, and Product teams to resolve system connectivity and other related issues.
• Conducted problem-solving/need analysis sessions with client stakeholders.
• Contributed to high-value RFP responses to provide insight into product features and the project management approach to implementation.
• Created and maintained customer-facing user documentation and training videos.
• Managed high-touch, sensitive, strategic clients.

Bachelor of Science in Accounting – Indiana University of Pennsylvania

Certificate in Project Management – Penn State University