James Keehn

Senior MOVEit / managed file transfer specialist with 6+ years at Progress Software supporting enterprise secure file transfer environments across MOVEit Transfer, MOVEit Automation, and MOVEit Gateway. Experienced with upgrades, migrations, TLS/SSL certificates, SSH keys, TLS/SSH ciphers, SFTP/FTPS/HTTPS connectivity, authentication configuration, automation workflows, and Sev 1 production incident response. Seeking remote application administration and MFT platform operations roles.

Senior Technical Support Engineer — MOVEit / Managed File Transfer at Progress Software (2020-02 – 2026-08)

Support enterprise customers using MOVEit Transfer, MOVEit Automation, and MOVEit Gateway in business-critical secure file transfer environments.

• Resolved 5,000+ customer support cases involving MOVEit application configuration, secure transfer protocols, certificates, permissions, automation logic, upgrades, migrations, and production troubleshooting.
• Troubleshoot SFTP, FTPS, HTTPS, IIS, TLS/SSL certificates, SSH keys, TLS/SSH ciphers, and connectivity issues affecting enterprise file transfer workflows.
• Support complex upgrade and migration issues, including version upgrades, server migrations, and feature implementations.
• Assist MOVEit administrators with security-related conflicts between the application and the environment. Provide guidance on when patching and updates are appropriate and/or necessary.
• Handle Sev 1, production-down, and after-hours high-priority incidents involving business-critical file exchange systems.
• Diagnose MOVEit Automation task behavior and help customers translate business file-transfer requirements into reliable GUI-based automation workflows.
• Provide clear root-cause analysis, technical findings, and remediation steps across application, server, protocol, database-adjacent, and integration layers.

Technical Support Representative — Resolute Hospital Billing at Epic (2016-06 – 2019-10)

Supported Epic’s Hospital Billing application for healthcare customers, combining enterprise application troubleshooting, customer project management, software analysis, and implementation support.

• Supported customer use, maintenance, configuration, and troubleshooting of Epic’s Hospital Billing application in complex healthcare environments.
• Participated in customer-facing projects, including implementation of new functionality, stakeholder coordination, issue investigation, and go-live support.

Doctoral Study in Physics — All But Dissertation – Missouri University of Science and Technology (2012 – 2017)

Master’s Degree in Physics – Missouri University of Science and Technology (2010 – 2012)

Bachelor of Science in Physics – Arizona State University (2006-08 – 2010-05)