Operations & Customer Service Supervisor. I drive efficient operations and strong team performance by delivering high-quality service, solving problems quickly, and maintaining professionalism in fast-paced environments.
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I am a results-driven professional with a strong background in customer service, operations, and team leadership. I bring experience across fast-paced environments where efficiency, communication, and problem-solving are essential. Throughout my career, I have developed a reputation for staying organized, adapting quickly, and maintaining a high level of professionalism under pressure.
In my roles, including my current position as a Food & Nutrition Supervisor, I oversee daily operations, support team performance, and ensure quality standards are consistently met. I have experience coordinating workflows, resolving customer and employee concerns, and using CRM and operational systems to improve service delivery.
I excel at building positive relationships with both customers and team members, and I take pride in creating a productive, respectful work environment. My strengths include conflict resolution, attention to detail, and the ability to manage multiple priorities while keeping a strong focus on results.
Customer Care Advocate | Excellus BlueCross BlueShield | 2026–Present
Handle high-volume member inquiries, resolving complex issues with accuracy and professionalism
Maintain strong performance metrics in customer satisfaction, call quality, and productivity
Food & Nutrition Supervisor | Strong Memorial Hospital | 2025
Led daily operations, staff supervision, and compliance with health and safety standards
Improved workflow efficiency and supported quality patient service
Manager in Training | McDonald’s | 2025–Present
Supported team operations across departments and upheld service standards
Selected for leadership development based on performance
Customer Service & Operations Roles | Verizon • Benefit Resource • Amazon • Surefire Fulfillment | 2020–2025
Delivered customer support, logistics coordination, and issue resolution in fast-paced environments
Utilized CRM systems, improved workflows, and contributed to team performance and customer satisfaction
High School Diploma | Burke County High School | 2017
