James McMahon

Recent Information Sciences graduate from the University of Tennessee (2025) with a foundation in cybersecurity principles, networking, and network security.

Experience in threat analysis, incident response, and AI implementation in corporate networks through role as a student assistant and helpdesk technician. Seeking a position to further develop skills in cybersecurity, specifically threat analysis and incident response.

Helpdesk Technician at OHM Advisors (2025-07 – Present)

Resolved a wide range of user issues, including complex Windows problems, basic networking challenges, potential security incidents, and advanced CAD and engineering software and licensing issues. Coordinated with hardware and software vendors to troubleshoot and resolve problems, supported new office setups, and provided both onsite and remote technical assistance. Managed support requests through calls, team messages, and ticketing systems.

Created projects for self including asset audits, reorganizing software distribution database and new form creation for users to submit updates for software database.

Network Services Assistant at University of Tennessee (2022-02 – 2025-07)

Secured campus networks and troubleshot connectivity and security issues. Programmed network monitoring tools and firewall rules. Updated firewalls, routers, and other security appliances. Provided network access and security support for faculty, staff, and students.

Experience in Aruba Central, Fortinet firewall manager, and Ring Central.

Bachelor of Information Sciences in Information Sciences – University of Tennessee (2025-05)