Clinic Manager-FQHC (Ambulatory) Admin - BENIOFF CHILDREN'S HOSPITAL UCSF
(2024-07)
- Managed four clinics, 2 school health base clinics and 2 primary clinics.
- Checked and responded to patients reviews through Pressganey.
- Held monthly meetings to go over new procedures and things of concern.
- Delegated jobs to team members.
- Handled any escalations that were needed to be resolved.
- Managed inventory.
- Made sure our center cost budget was under the monthly max.
- Helped with building a new system in EPIC to make registering easy.
- Trained and counseled those that were falling behind.
- Made sure that the day-to-day operation ran smoothly.
- Checked our productivity report often.
- Responded to emergencies right there on the spot.
- Motivated my team every morning by doing huddles or walking up to each of them with something positive.
- Written new procedures for things that were new and being implemented.
- Meetings with providers to see how the workflow was going on a weekly basis.
- Made sure machines were calibrated or PM was done when needed.
Clinic Manager - CARBON HEALTH
(2023-09 - 2024-07)
- Managed an Urgent and Primary Care facility.
- Check NPS scores twice a week.
- Delegated jobs to team members.
- Work on timecards, approved/unapproved PTO through workday.
- Maintain clinic's budget by watching my adv, worker's hours, volume, and supply cost.
- Troubleshoot any issues with EMR or any other equipment in the center.
- Made sure patient care is always number one.
- Handled issues and patient's complaints.
- Managed inventory.
- Daily huddles and monthly meetings with team members.
- Verbal and written disciplinary action when needed.
- Made sure calibrations and QC were done on every machine as needed.
Laboratory Assistant III/Lab Technician - STANFORD HEALTHCARE
(2019-09 - 2023-08)
- Accessioning surgical and cytology specimens to Powerpath and Epic.
- Ensuring the paperwork matches up with specimens and the general upkeep of the laboratory.
- Support the training of Laboratory Assistants on current and new procedures as assigned.
- Provide problem solving and open communication with coworkers on standard operating procedures.
- Batching specimens out to corresponding departments with diligent detail while maintaining quality and efficient workflow of daily duties.
Histology Technician/Assistant - MLD PATHOLOGY
(2010-08 - 2019-06)
- Cut and stained specimens of frozen sections for analysis as well as paraffin blocks.
- Executed daily maintenance and changed reagents for proper and quality staining.
- Gathered cases for Pathologists review, filing slides and blocks.
- Processed and prepared send outs for laboratory departments.
- Successfully handled CAP inspections on my own, without having any deficiencies.
- Assisted in and prepared slides in bone marrow procedures with the Surgeon.
- Assisted in and prepared FNA slides with the Radiologist.
- Embedded specimens to infiltrate them into molds to make block.
- Performed immunohistochemistry staining with Ventana Benchmark Ultra to detect antigens in a tissue sample proficiently.
- Prepared specimens for analysis and established proper chronological priorities in testing.
- Troubleshooting all laboratory stains: routine, special, and immunochemistry.
- Identified abnormal test results and referred them to the Medical Director for further review, consultations and send outs as assigned.
- Performed frozen sections on a cryostat by Leica Biosystems proficiently.
Lead/Floater/Phlebotomist - LabCorp
(2006-03 - 2010-08)
- Administered drug screens for pre-employment and paternity tests.
- Managed specimen labeling, processing, and identifying the right patient while delivering quality care.
- Ran bank deposits and unloaded boxes from the trailer of delivery trucks.
- Performed venipunctures on all ages, from infants to senior citizens.
Phlebotomist - CLINICAL PATHOLOGY LABORATORY
(2003-02 - 2006-03)
- Performed venipunctures of all ages.
- Processed and labeled patients intake care.
