Technical Support II - San Bernardino County Registrar of Voters
(2026-05)
- Troubleshot Poll Pad check-in systems, ballot marking devices (BMDs), scanners, and printers
- Diagnosed and resolved hardware, connectivity, synchronization, and printing issues to support voter services
- Assisted voters and poll workers with device operation and technical issues
- Escalated complex technical issues and documented troubleshooting activities
Facilities Support Technician - SMS Datacenter
(2026-03)
- Connected, disconnected, labeled, and documented IT equipment and cabling to maintain accurate migration records
- Troubleshot cabling and connectivity issues during equipment migration projects
- Supported hardware installations, cable management, and infrastructure organization in a data center environment
Courier - Amazon Flex
(2021-01 - 2026-02)
- Utilized mobile applications and troubleshooting skills to resolve route, access, and delivery issues
IT Support Analyst (Training Program) - Log(N) Pacific
(2024-06 - 2024-09)
- Provisioned and troubleshot Azure Virtual Machines, virtual networks, and Network Security Groups in a training lab
- Practiced Active Directory administration, including user provisioning, account management, and Group Policy
Dispatch Associate - Ponce Ground Service
(2019-09 - 2020-05)
- Supported drivers and staff by troubleshooting handheld devices, delivery apps, route issues, and equipment problems
