James Neal

Compassionate and certified Recovery Coach and Outreach Professional with over 35 years of lived experience navigating and sustaining recovery from co-occurring substance use and mental health challenges. CCAR-certified with training in Harm Reduction and CPR/First Aid, and currently completing Maryland Peer Recovery Specialist training. Skilled in client advocacy, crisis response, trauma-informed care, and community engagement.

Dedicated to empowering individuals to achieve stability, self-sufficiency, and long-term recovery.

Shuttle Bus Operator - Lighthouse Senior Assisted Living - Baltimore, MD

(2025-11)

• Ensure safe, timely transportation of residents to medical, behavioral health, and community-based services.
• Serve as a client advocate during appointments, supporting communication between residents and providers.
• Respond effectively to crisis situations using de-escalation and problem-solving techniques.
• Assist residents with mobility support while maintaining dignity and safety standards.
• Maintain accurate documentation, scheduling coordination, and compliance with transportation regulations.
• Foster trusting relationships that enhance resident confidence, independence, and well-being.

GED (1986)