Receptionist - Lakeshore Dental - Virginia Beach, VA
(2026-04 - 2026-06)
- Welcomed clients and visitors, ensuring positive first impressions and exceptional customer service.
- Assisted in processing insurance claims, providing necessary documentation and support to clients.
- Coordinated communication between staff and clients, enhancing overall satisfaction with services provided.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist - LWSS Family Dentistry - Norfolk, Virginia
(2024-07 - 2026-04)
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Delivered fast and friendly service to handle questions and service complaints.
- Organized files and records and handled other support tasks, freeing up managers and doctors to take on more pressing responsibilities.
- Assigned appointments for current and new patients for doctors.
- Verified insurance before patient appointments to ensure a smooth and easy visit.
Receptionist - Hall Body Shop - Virginia Beach, VA
(2023-08 - 2024-07)
- Greeted incoming guests and directed individuals to appropriate personnel.
- Answered questions regarding company pricing and policies.
- Coordinated office cleaning and lobby organization for office and meeting areas.
- Treated visitors with friendly, approachable attitude.
- Anticipated guest needs, delivering exceptional customer service to exceed expectations.
- Scheduled appointments and documented updates in scheduling software.
- Routed messages, coordinated appointments and directed personnel to various departments.
- Directed numerous calls per day to appropriate recipients using multi-line system.
Office Manager - Charles Barker Collision Center - Virginia Beach, VA
(2018-01 - 2023-08)
- Prioritized tasks independently to best support office needs.
- Navigated highly stressful situations with ease to support office workflow.
- Shredded older files and confidential information to reduce security risks.
- Fielded incoming calls and took detailed messages.
- Fielded questions from staff, customers and vendors using phone and email.
- Generated reports to inform leadership of profits, operations and other key metrics.
- Maintained clean and organized workspace to promote productivity.
- Ordered office supplies and maintained inventory levels to prevent shortages.
Server - AJ Gators Holland Road - Virginia Beach, VA
(2013-04 - 2017-12)
- Demonstrated hospitality and customer service while greeting tables.
- Listened to guest needs and responded promptly for personalized service.
- Kept food service and preparation areas clean and neat.
- Followed safety, sanitization and food handling guidelines.
- Trained new servers in company policies, guest service standards and best practices.
- Processed credit card transactions, gift cards and cash payments.
- Delivered food and beverages promptly to customers.
- Restocked service stations to maximize availability.
