Jamie Ardoline

Founder & Client Relations Lead - True South Media - Remote

(2023-01 - 2026-12)

Managed a portfolio of client engagements from discovery and onboarding through delivery, tracking requirements, timelines, approvals, revisions, and follow-up across multiple active accounts.
Built reusable templates, communication workflows, and structured touchpoints that improved consistency, project visibility, and on-time completion.
Reviewed project status and client feedback to identify at-risk deliverables, intervene early, resolve concerns, and protect long-term relationships.
Created client-facing emails, presentations, process guides, and educational content tailored to different audiences and goals.

Independent Client & Brand Coordinator / UGC Creator - Self-Employed - Remote

(2022-01)

Manage outreach, qualification, project scope, approvals, revisions, deadlines, and final delivery across multiple remote brand relationships.
Use engagement trends and client feedback to refine messaging, improve content, and recommend next steps.
Write and produce customer-facing scripts, short-form videos, product education, and branded communications.

Manager, Customer Experience & Operations - MAL Entertainment - North Carolina

(2025-01 - 2026-12)

Directed daily operations, staffing, scheduling, customer service, and issue resolution; helped coordinate opening-day and hiring-week needs for 20+ team members.
Served as a calm escalation point, coordinated solutions across teams, and introduced clearer routines, checklists, and communication practices to improve consistency.

Operations Coordinator - Doggie Day Out - North Carolina

(2024-01 - 2026-12)

Coordinated scheduling, appointments, service records, customer communications, and changing priorities in a high-demand operation.
Resolved customer concerns with empathy and follow-through while balancing safety, logistics, service quality, and business needs.

B2B Sales & Account Development - Agronomed / Merchants Choice Payment Solutions - Pennsylvania & New Jersey

(2017-01 - 2020-12)

Conducted targeted B2B outreach, qualified prospects, explained service options, and maintained organized follow-up across active opportunities.
Built business-owner relationships, identified needs, handled objections, and coordinated next steps supporting acquisition and account growth.

Server - Chili's Grill & Bar - Statesville, NC

(2026-01)

Manage simultaneous customer interactions, time-sensitive requests, digital point-of-sale tasks, and service recovery while coordinating across teams.

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