Jamie Benthal

Hardworking crew member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks.

Checkers crew member at Checkers & Rally's Drive-In Restaurants (2022-12 – 2023-12)

• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Operated cash register, handling transactions accurately and providing correct change to enhance customer experience
• Addressed customer concerns promptly, resolving issues to ensure customer satisfaction and loyalty
• Demonstrated strong communication skills by effectively conveying information about menu items to customers
• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
• Prepared food items according to established recipes and portion sizes, maintaining high quality standards
• Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
• Fostered teamwork among crew members, contributing to a positive work environment through effective collaboration
• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
• Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers

Shipping and Receiving at NSK (2021-11 – 2022-09)

• Managed shipping and receiving operations, ensuring accurate and timely processing of all incoming and outgoing shipments
• Optimized warehouse layout and storage systems to maximize efficiency and minimize handling time
• Utilized barcode scanning technology to track inventory movement accurately throughout the warehouse
• Maintained accurate inventory records through regular cycle counts and reconciliations, reducing stock discrepancies and enhancing inventory reliability
• Implemented a system for tracking return merchandise authorizations (RMAs) to streamline the returns process
• Developed standard operating procedures (SOPs) for shipping processes, ensuring consistency and accuracy for the team
• Trained new employees on proper shipping procedures, safety protocols, and equipment operation
• Collaborated with customer service representatives to resolve customer inquiries regarding order status and shipment delays, improving customer satisfaction

Crew Member at Sonic Drive-In (2020-06 – 2021-05)

• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Operated cash register, handling transactions accurately and providing correct change to enhance customer satisfaction
• Maintained cleanliness of dining area, promptly clearing and sanitizing tables to create a welcoming environment for customers
• Prepared food items according to established recipes and portion sizes, maintaining high quality standards
• Fostered teamwork among crew members through effective collaboration, contributing to a positive work environment

Security Officer at Ripley Hospital (2017-05 – 2020-04)

• Monitored hospital premises to ensure safety and security for all visitors.
• Responded promptly to incidents, providing effective emergency support.
• Conducted regular patrols to identify potential security risks and hazards.
• Collaborated with hospital staff to enforce safety protocols and regulations.
• Assisted in training new security personnel on procedures and protocols.
• Managed access control for restricted areas within the hospital facilities.
• Documented daily activities and incidents in reports to facilitate review and improve security response.
• Communicated effectively with law enforcement during emergencies or investigations.
• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Secured personnel and premises by inspecting buildings and patrolling property.
• Guarded restricted areas to prevent unauthorized entry.
• Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
• Verified photo IDs and tickets to allow guests passage.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Confirmed visitor identification prior to granting entry into the building.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
• Monitored surveillance cameras and responded to suspicious activity.
• Identified safety hazards and implemented corrective actions to ensure a safe environment.
• Monitored premises and recorded activity in daily officer reports.
• Completed incident reports to record security or loss prevention incidents.
• Responded to alarms and conducted investigations as required.
• Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
• Assisted with crowd control during large events held at the facility.
• Prepared comprehensive reports on daily activities, unusual occurrences, and maintenance issues to inform security operations.
• Reported safety hazards for remediation response.
• Observed patrons and customers to quickly address security situations.
• Enforced access control measures in accordance with established procedures.
• Participated in training sessions to stay up-to-date on current security trends and best practices.
• Operated communication systems between officers stationed throughout the facility.
• Adhered to post orders while maintaining a visible presence around the property.
• Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
• Investigated all reported incidents of theft or vandalism on premises.
• Warned persons of rule infractions or violations and evicted violators from premises.
• Provided assistance to other departments as needed such as deliveries from vendors or contractors.
• Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
• Surveyed property to prevent and identify vandalism or disarmed alarm systems.
• Assisted in the development and implementation of security policies and procedures.
• Performed first aid and CPR when necessary during emergency situations.
• Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
• Inspected fire extinguishers to ensure they were properly charged and operational.
• Coordinated with law enforcement and emergency responders during incidents and emergencies.
• Maintained high levels of alertness throughout shifts.
• Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
• Identified suspicious activity to determine appropriate response.
• Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
• Searched bags manually to identify prohibited items and contraband.

Janitor/Maintenance at Komatsu (2016-12 – 2017-05)

• Ensured cleanliness and sanitation of all assigned areas by following established protocols and procedures
• Implemented cleaning techniques that enhanced productivity and upheld high quality standards
• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
• Managed inventory of cleaning supplies and equipment to ensure consistent availability for daily operations
• Collaborated with team members to coordinate cleaning schedules and ensure timely completion of tasks
• Handled special cleaning requests and emergency situations efficiently.
• Trained new janitorial staff on proper cleaning techniques, safety protocols, and company policies
• Collaborated with supervisors to develop cleaning processes that improved operational efficiency

High school diploma – Dyersburg High School (2009-05)