Checkers crew member at Checkers & Rally's Drive-In Restaurants (2022-12 – 2023-12)
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Operated cash register, handling transactions accurately and providing correct change to enhance customer experience
- Addressed customer concerns promptly, resolving issues to ensure customer satisfaction and loyalty
- Demonstrated strong communication skills by effectively conveying information about menu items to customers
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
- Prepared food items according to established recipes and portion sizes, maintaining high quality standards
- Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
- Fostered teamwork among crew members, contributing to a positive work environment through effective collaboration
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
- Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
Shipping and Receiving at NSK (2021-11 – 2022-09)
- Managed shipping and receiving operations, ensuring accurate and timely processing of all incoming and outgoing shipments
- Optimized warehouse layout and storage systems to maximize efficiency and minimize handling time
- Utilized barcode scanning technology to track inventory movement accurately throughout the warehouse
- Maintained accurate inventory records through regular cycle counts and reconciliations, reducing stock discrepancies and enhancing inventory reliability
- Implemented a system for tracking return merchandise authorizations (RMAs) to streamline the returns process
- Developed standard operating procedures (SOPs) for shipping processes, ensuring consistency and accuracy for the team
- Trained new employees on proper shipping procedures, safety protocols, and equipment operation
- Collaborated with customer service representatives to resolve customer inquiries regarding order status and shipment delays, improving customer satisfaction
Crew Member at Sonic Drive-In (2020-06 – 2021-05)
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Operated cash register, handling transactions accurately and providing correct change to enhance customer satisfaction
- Maintained cleanliness of dining area, promptly clearing and sanitizing tables to create a welcoming environment for customers
- Prepared food items according to established recipes and portion sizes, maintaining high quality standards
- Fostered teamwork among crew members through effective collaboration, contributing to a positive work environment
Security Officer at Ripley Hospital (2017-05 – 2020-04)
- Monitored hospital premises to ensure safety and security for all visitors.
- Responded promptly to incidents, providing effective emergency support.
- Conducted regular patrols to identify potential security risks and hazards.
- Collaborated with hospital staff to enforce safety protocols and regulations.
- Assisted in training new security personnel on procedures and protocols.
- Managed access control for restricted areas within the hospital facilities.
- Documented daily activities and incidents in reports to facilitate review and improve security response.
- Communicated effectively with law enforcement during emergencies or investigations.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Identified safety hazards and implemented corrective actions to ensure a safe environment.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Prepared comprehensive reports on daily activities, unusual occurrences, and maintenance issues to inform security operations.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Enforced access control measures in accordance with established procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Investigated all reported incidents of theft or vandalism on premises.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Assisted in the development and implementation of security policies and procedures.
- Performed first aid and CPR when necessary during emergency situations.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched bags manually to identify prohibited items and contraband.
Janitor/Maintenance at Komatsu (2016-12 – 2017-05)
- Ensured cleanliness and sanitation of all assigned areas by following established protocols and procedures
- Implemented cleaning techniques that enhanced productivity and upheld high quality standards
- Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
- Managed inventory of cleaning supplies and equipment to ensure consistent availability for daily operations
- Collaborated with team members to coordinate cleaning schedules and ensure timely completion of tasks
- Handled special cleaning requests and emergency situations efficiently.
- Trained new janitorial staff on proper cleaning techniques, safety protocols, and company policies
- Collaborated with supervisors to develop cleaning processes that improved operational efficiency
