Program Analyst - Strategy & Execution
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Over the past five years, I have supported the execution and strategy teams within Citi’s retail mortgage business as they transitioned from legacy platforms, some of which have been in place for over 30 years, to modern, advanced technologies. My responsibilities have included managing day-to-day operations, handling administrative tasks for leadership, and ensuring the timely delivery of key tasks and deliverables for various special projects. I am adept at quickly assessing situations, taking initiative, and effectively driving results to completion.
As shown by my tenure of nearly 15 years at Citi, I am a dedicated and loyal team member, and will bring to you over 24 years of professional experience. I am confident that my unique blend of tenacity, curiosity, leadership, and experience will enable me to make a significant impact on your organization.
Highly analytical and organized, I have a passion for problem-solving. As an expert communicator, I excel at conveying complex information to diverse audiences in an engaging and accessible manner. Additionally, my ability to quickly understand and adapt to new technologies will enable me to drive strategic initiatives. My energy, enthusiasm, and commitment are contagious and will serve as valuable assets to your organization.
Thank you for reviewing my application. I am excited about the opportunity to bring my skills to your team and would be grateful for the chance to discuss how I can help drive the continued success of your organization.
Citibank: 2010-2025
Analyst - Business Support and Communications
June 2020-Feb 2025, Citi
Supported the business execution and strategy leadership team with day-to-day operations, research, testing, communications and implementation of deliverables.
Supported Process Owners and Project Managers in the implementation of new technology, resolution of issues, coordination of production checkouts and bridge line support.
Created internal corporate communications for over 1,800 employees covering crisis management, continuity of business, newsletters, quarterly recaps, town hall invitations, organizational changes, special promotions and initiatives.
Hosted roundtables to safeguard the customer experience and to ensure alignment with legal, risk and compliance.
Remained vigilant in identifying impacts to the business and understanding how the information and directives communicated could impact procedures, processes and profitability.
April 2010- June 2012 and *Jan. 2014-June 2020, Citi
Supported special underwriting programs and more complex products, special initiatives, UAT and beta testing of new platforms and software.
I provided comprehensive support to the sales team by enhancing production efficiency, increasing volume, improving quality, and ensuring exceptional customer service.
Direct point of contact for the mortgage applicant, guiding them through the process and provided frequent updates.
Gathered necessary documents and information required for an approval, such as bank statements, tax returns, W2s and pay stubs. Reviewed documentation for concerns that might arise in underwriting and worked to resolve prior to submitting the final package for review.
*Note that I returned to this role in lieu of a layoff in 2014.
June 2012 – Dec. 2013, Citi
Assessed the risk of mortgage loan applicants and made decisions based on my analysis. Reviewed financial documents to verify income, detect potential fraud, and ensure eligibility criteria were met. I also reviewed appraisals to confirm collateral value. I ensured compliance with industry standards and federal regulations. Additionally, I mentored new hires on processes and procedures.
