Jamie McBurnett

Experienced professional with a strong background in operations management, team leadership, and organizational efficiency. Skilled and passionate customer service, staff development, and implementing policies and procedures to drive success. Proactive and assertive in managing teams, ensuring high performance, driven, motivated, empathy.

Known for articulate communication skills and ability to inspire and motivate staff. Will not ask anything of others that I would do. Committed to standing out through effective decision-making and innovative problem-solving, and a quick learner.

General Manager of Operations at RAM Construction Services, LLC (2021-03 – Present)

• Utilized financial analysis to identify cost savings opportunities and optimize budget allocations.
• Developed talented team, participating in hiring, coaching, and performance management processes.
• Managed and directed day-to-day operations of a large organization, ensuring compliance with organizational policies and procedures.
• Administered payroll, billing, estimates, invoices, banking, plus any and all tasks that were thrown into the day mix.
• Coordinate customer appointments and dispatch.
• Oversaw hiring, scheduling, and supervision of staff to ensure excellent service.
• Coordinated and oversaw door-to-door marketing team for lead generation and improve outreach effectiveness.
• Validated leads, scheduled customer appointments, ad tracked follow-up to support sales conversations.
• Served as primary customer contact during appointments, delivering excellent service and resolving issues promptly.

Field Coordinator at Energy Smart Atlanta (2015-02 – 2018-04)

• Coordinated and oversaw door-to-door marketing team for lead generation and improve outreach effectiveness.
• Validated leads, scheduled customer appointments, ad tracked follow-up to support sales conversations.
• Served as primary customer contact during appointments, delivering excellent service and resolving issues promptly.

Project Manager at WAVE Project Management (2011-01 – 2015-03)

• Maintained detailed records of field activities, reflecting advanced record-keeping proficiency.
• Prepared purchase orders and managed procurement for cell tower construction project.
• Coordinated equipment orders, vendor deliveries and site logistics to meet project timelines.
• Handled daily office administration, including document control and communication with field crews.

Interviewer at C & C Market Research of Atlanta (2011-02 – 2012-01)

• Identified and recruited potential respondents for market research studies through targeted outreach.
• Conducted in-person interviews and focus groups to collect precise customer insights and feedback.
• Documented interview data accurately and organized records to support research analysis.

Office Manager at JBM Assembly (1997-04 – 2011-01)

• Hired, trained, and supervised a sub contracting staff of approx. 90 employees, managing schedules and performance.
• Tracked inventory and maintained accurate product records to support production.
• Inspected products for quality and completeness to meet required standards.
• Handled all office, bookkeeping and payroll.