Program and Service Manager at Green Beret Foundation (2022-01 – Present)
- Verify and identify programs and services eligibility. Proactively communicate with Green Berets and their family members to facilitate the registration process and answer eligibility questions. Utilize probing questions to identify specific needs and uncover new opportunities.
- Connect with active duty, separated, or retired Green Berets and their families by responding to them via multiple channels of communications, e.g., phone, email, and in-person. Assess and triage the needs of Green Berets, family members, and caregivers.
- Provide programs and services overviews to Green Berets and family members for continuous support and engagements. Connect Green Berets, caregivers, and family members with GBF programs and services to assist them with their long-term recovery and empowerment.
- Identify and handle crisis situations, including suicide intervention and prevention. Follow up with internal teammates and community resources as appropriate. Complete outbound calls to Green Berets with the intention of getting them engaged in GBF programs and services or to ensure they have no current specific needs.
- Utilize internal databases to create, update, and maintain current and accurate data. Research historical information using GBF internal systems. Research and vet external organizations to enhance the information and referral database. Collects, organizes, and disseminates resources and information pertinent to the Special Forces community.
- Schedule and conduct follow up communications with clients.
- Support, process, and work directly with Veteran clients with supporting disability-specific strategy documents and processes. In addition, provide assistance to Veteran clients, other team members, and functional staff.
Senior Project Consultant at USC Consulting Group (2021-01 – 2022-12)
- Determining the scope of projects via consultation and investigation.
- Analyzing the strengths, weaknesses, and risks of existing project plans, as well as recommending improvements.
- Work closely with clients in a partnership to achieve measurable results in process flow, productivity improvement as well as performance management.
- Experience with workflow analysis, planning, change process and systems implementation.
- Identifying project parameters and specifications.
- Allocating personnel and resources to project tasks.
- Collaborating across departments to set realistic project targets and timeframes.
- Providing guidance and monitoring the progress made with each project stage.
Outreach Specialist at Wounded Warrior Project (2017-01 – 2021-12)
- Actively plan, coordinate, recruit, and execute opportunities for networking, camaraderie building, and family bonding for Wounded Warrior Project Alumni and their family members.
- Coordinated over 70+ yearly Alumni events for Northeast regions to include IL, IN, and WI as well as the Southern region of Florida.
- Directly served over 1,000 registered Alumni and Family Support Members within the WWP network with both in person and virtual based events.
- Worked to establish a new signature event within the greater Chicago area through established relationships with the Cook County Sheriff department, Brookfield Zoo, and donors
- Collaborated with Florida Dolphin Research Center to continue relationship during Covid offering unique virtual experience as well as streaming on WWP Facebook live.
- Collaborated with NFL partnership team and the NFL during Super Bowl 2020 experience.
- Piloted unique events to identify those with unmet needs while briefed on services and referred to internal programs while following up to ensure quality care was met.
- Establish effective working relationships while working collaboratively with various WWP departments and teammates across the country and external resources to include donors, local and regional community resources.
- Utilized Salesforce software daily to log interactions, attendance, referrals, expenses, and build reports as needed to data analysis.
- Utilized program management and budget analysis while planning and coordinating various events throughout the fiscal year.
Product and Sales Training Manager at Cedar Electronics (2017-01 – 2017-12)
- Presented information effectively to large audiences, small groups, and individuals.
- Conducted product training and channel market support with a focus on the consumer experience
- Customer service and DTC sales team support with the creation of visual operational aids and customer experience enhancement tutorials. Conducted remedial product issue analysis and corrective action training.
- Sales and channel management team support through subject matter expertise, sell in support, sales team and retailer training for all products / categories brought to market.
- Provided strategic sell in and placement support for priority products in the preliminary launch phases.
- Conducted ride along distributer and sales rep team skill development as well as channel marketing and event staff support for trade shows.
- Operated with product roadmap development plans and project delivery timetables by reaching out to specific channel management team members for advance channel communication planning at the time of customer opportunity and placement identification
- Marketing resource planning at start of product development cycle and resources aligned to critical needs and timing with the VP of Marketing
Manager, Non-Commissioned Officer, Communication Specialist at U.S. Army (2010-01 – 2017-12)
- Used industrial design methods to establish a comprehensive 40-hour training program that licensed 30 employees which enabled the department to work independently of the organization to accomplish both the department and organizations quarterly goals.
- Facilitated training for10 employees on assigned equipment resulting in 100% qualification which ensured the employees would perform their duties with little to no oversight which increased production for the department by 75%.
- Supervised the integration of the organization's tactical network using WIN-T architecture including the installation, operation, and maintenance of one High-Capacity Line of Sight Radio Shelter, one Satellite Transportable Terminal, and one Command Post Node.
- Provided the organization with secure and non-secure data communications in support of joint and combined operations worldwide.
- Conducted quality assurance of maintenance work on vehicles and equipment by initiating a comprehensive overview of department's maintenance standards which increased performance by 65%.
- Demonstrated success leading, coaching, and mentoring teams. Proven management skills that foster an open dialog with staff. Collaborative and a desire to engage with others on day-to-day activities.
- Responsible for the training, mentoring, safety, health and well-being, and professional development of 30 employees.
- Fostered an environment of respect, awareness, and resiliency within the department which resulted in zero complaints.
- Provided leadership and guidance for team to operate independently which enabled their professional and technical growth within our department.
- Communicated with motivation and confidence which provided an environment of trust.
- Demonstrated ability to establish credibility, be decisive, influence others, and influence change.
- Effectively organized, developed, implemented, and facilitated training programs in preparation for combat.
- Served as custodian of classified documents as well as prepared documents for destruction.
- Reviewed disciplinary and other adverse actions and made recommendations.
- Planned and briefed personnel on missions.
