Bdc Agent - North Houston Mitsubishi
(2025-07)
- Managed inbound and outbound customer communications to enhance client satisfaction and retention.
- Facilitated the scheduling of appointments for prospective clients, optimizing the sales team's efficiency.
- Collaborated with sales and marketing teams to develop effective promotional strategies that increased lead generation.
- Trained new team members on best practices for customer engagement and communication techniques.
Bdc Manager - West Point Lincoln of Sugar Land
(2025-04 - 2025-07)
- Utilized CRM software to track interactions and manage customer data efficiently.
- Engaged with customers via phone and email to provide information and support, ensuring a high level of satisfaction.
- Executed follow-up communications to ensure customer needs were met and resolved any issues promptly.
BDC Agent - Central Houston Nissan - Houston, TX
(2024-10 - 2025-04)
- Analyzed customer feedback data in order to identify areas for improvement within the business operations.
- Managed customer accounts by maintaining records of sales transactions and invoices.
- Maintained accuracy when entering data into the dealership database system.
- Generated leads by providing detailed information about products and services offered by the dealership.
- Initiated outbound calls to current customers regarding product updates or special offers from the dealership.
- Demonstrated strong communication skills in order to effectively interact with customers, management, and other team members.
- Provided exceptional customer service to customers with inquiries about their vehicles and services needed.
- Attended training sessions to stay up-to-date on new technologies and processes related to automotive industry standards.
