Jamie Sullivan

HRIS, workforce systems, and operations professional with 15+ years of experience supporting enterprise HR, labor management, and EMR/EHR platforms. Experienced in system administration, configuration, testing, integrations, workflow optimization, documentation, end-user support, and cross-functional collaboration. Proficient in Lawson, UKG, Smart Square, QYK, Agility, HL7 interfaces, UAT, regression testing, and process improvement.

Recognized for improving system performance, reducing manual work, and supporting large-scale user populations.

Manager, Labor Management Optimization at Wellstar Health System (2024-10 – 2025-09)

• Directed workforce management, HRIS, and EMR-adjacent operations, overseeing scheduling, budgeting, labor analytics, reporting, and documentation workflows across enterprise functions.
• Partnered with Employee Health, HR, and IT to optimize data flows and integrations across EMR, HRIS, and labor management platforms supporting 30,000+ employees.
• Implemented system enhancements and workflow improvements in Smart Square and Employee Health documentation processes, reducing manual tasks by 50% and improving operational efficiency.
• Managed daily workforce operations, including scheduling, budgeting, analytics, and performance monitoring, while leading and developing a team of five.
• Applied Agile methodologies to deliver system enhancements through iterative release cycles, using user feedback and performance data to prioritize continuous improvement.
• Led project planning and execution by prioritizing backlogs, coordinating stakeholder communication, and aligning HR, IT, and Operations on system and process changes.
• Onboarded and mentored 10 new team members, accelerating knowledge transfer, improving team readiness, and reducing ramp-up time.

Expert Application Analyst at Wellstar Health System (2020-12 – 2024-10)

• Served as lead administrator for workforce and Employee Health systems, including QYK, Agility (Net Health EMR), Airwatch, Aeroscout, and Position Control, supporting an enterprise user base of 30,000+ employees.
• Managed Agility EMR configuration, documentation workflows, and data integrity for Employee Health, HR, and Occupational Health operations to support accurate and compliant recordkeeping.
• Supported HL7 interfaces, cross-system integrations, and data feeds between EMR, HRIS, and labor management platforms, reducing data discrepancies and recurring integration issues.
• Executed Agile-aligned testing cycles, including UAT, regression testing, and QA validation, for EMR and HRIS enhancements to support stable, high-quality releases.
• Designed and implemented custom system configurations and solutions based on business requirements, improving workflow efficiency and reducing manual intervention.
• Delivered end-user training and documentation to 500+ users, increasing system adoption and reducing common support issues across EMR and workforce applications.
• Evaluated and deployed new technologies to enhance labor management workflows, streamline administrative processes, and support continuous improvement initiatives.

Sr. Workforce Application Analyst at Wellstar Health System (2015-05 – 2020-12)

• Provided system administration and technical support for workforce and Employee Health applications, including Smart Square, QYK, and Agility, ensuring reliable performance and user access across a large enterprise environment.
• Led UAT, regression testing, and documentation for EMR, HRIS, and labor management system upgrades, improving release quality and reducing post-deployment issues.
• Improved Employee Health EMR workflows by strengthening documentation processes, increasing onboarding accuracy, and supporting more consistent clinical record updates.
• Collaborated with HR, IT, Employee Health, and Finance teams to resolve cross-system issues, maintain system stability, and align workflows with operational and clinical requirements.

Paraprofessional / Classroom Operations & Instructional Support at Cobb County School District (2025-12 – Present)

• Supported daily classroom operations by maintaining structured workflows, documentation, and communication processes aligned with instructional and compliance requirements.
• Used district learning platforms to manage assignments, monitor progress, and support data-informed instructional adjustments for 60+ students.
• Provided one-on-one and small-group support by adapting instructional plans based on student performance data, observations, and teacher feedback.
• Collaborated with educators, specialists, and administrators to support consistent implementation of IEP and 504 accommodations, behavior plans, and student support processes.
• Applied real-time problem-solving, supervision, and process support to maintain a safe, organized, and efficient learning environment.

M.S. in Healthcare Administration – Kaplan University

B.S. in Health Science – Kaplan University