Jamie Webster

Dedicated and customer-focused professional seeking a Customer Service Agent position in the airline industry. Committed to delivering exceptional passenger experiences by providing efficient, courteous, and safety-conscious service.

AIRLINE CUSTOMER SERVICE AGENT at DNATA INC (Thai Airways) (2022-04 – 2025-03)

3 years of experience providing exceptional customer service at busy airport terminals. Skilled in greeting guests, managing boarding processes, and ensuring all pre-flight preparations are handled efficiently. Known for maintaining a calm demeanor in high-pressure situations and ensuring a positive passenger experience.

• Safety and Security for inbound/outbound flights airline protocols.
• Flight controlling on System (Amadeus)
• Pre-flight coordination, flight information updates.
• Passenger check-in including the movement of checked baggage
• Assisted passengers during the boarding process, including verifying boarding passes and helping with special needs.
• Assist in preparation and completion of all paperwork associated with airline movement that includes clearance of the aircraft for all departments like immigration and customs.
• Collaborated with flight crew and ramp agents to streamline boarding and departure procedures.

Freelancer Secretary in recruitment agency at Philco Human Resources Corp (Staffing Agency-Not directly employed) (2021-04 – 2022-03)

Responsible for the timely and accurate processing of corporate transactions and related support functions, including filing and storage of documents and review of documents or applications to determine accuracy.

• Handled all documentation for GCC-bound candidates including visa applications, passport verification, and employment contracts.
• Coordinated with clients in Saudi Arabia, Qatar, and Oman for recruitment approvals and candidate selections.
• Managed travel bookings, medical testing schedules, and POEA clearance.
• Supported recruitment teams in processing applications, scheduling interviews, and maintaining candidate records.
• Responsible for invoice preparation, payment follow-ups, and expense tracking.
• Communicated with agents and sub-agents across.

Display Artist/ Visual Merchandiser at Creative Minds Fashion Concepts INC (2017-10 – 2021-07)

Creative and detail-oriented Visual Merchandiser with over 3 years of experience in retail display design, product placement, and in-store visual strategy.

• Developed and implemented weekly visual display strategies.
• Collaborated with store and marketing teams to align displays with promotional campaigns.
• Trained new staff on visual merchandising principles and brand presentation.
• Setting up floor plans and mannequin styling for seasonal and promotional changes.

Administrative Assistant/ Secretary at T. S. Pizarro Manpower Services And Construction Inc. (2016-01 – 2017-10)

Highly organized and detail-oriented Administrative Staff supporting overseas manpower recruitment operations. Skilled in document processing, candidate coordination, visa application support with foreign principals. Strong knowledge of POEA regulations and overseas employment procedures. Efficient in managing multi-task workloads in fast-paced agency environments.

• Coordinated with foreign principals regarding job requirements, candidate shortlists, and interview schedules.
• Maintained digital and physical filing systems for over 300 or more active applicants.
• Use simple language and make it easily readable. Recruiters who are unfamiliar with your specific field may review your resume.
• Managed and organized applicant documents (resumes, passports, certificates, NBI, etc.) for various overseas job orders.
• Handled front-desk inquiries and helped guide walk-in applicants with document requirements.

Associate's Degree in Airline Management and Stewardship – Universal College of Southeast Asia and the Pacific (2012 – 2015)

Did not graduate in Sanitary Engineering – Western Mindanao State University (2009 – 2011)