Student Accounts Manager at SAE Institute Atlanta (2024-09 – Present)
- Negotiates payment plans for all current and past due students by direct telephone and written correspondence.
- Monitors and tracks private loan balance reports.
- Prepares weekly balance reports to monitor cash flow.
- Research and resolve all short payments within educational compliance, departmental policies and procedures.
- Initiates correspondence regarding delinquency status; updates student account information.
- Performs detailed account reconciliation to resolve complex disputes receivable issues.
- Assists schools with the accounts receivable management process to ensure timely recovery of payments.
Accounting Coordinator at Savino Del Bene Global Logistics (2022-12 – 2023-12)
- Managed customer account activities including invoicing, payment tracking, account reconciliation, and discrepancy resolution.
- Reviewed account balances, payment history, and credit terms to support collections and reduce outstanding receivables.
- Investigated billing discrepancies by collaborating with customers, operations teams, and internal departments.
- Processed accounts payable requests and verified payment accuracy.
- Prepared reports and maintained financial records to support accounting operations.
Front Office Supervisor at McKibbon Hospitality (2023-08 – 2026-08)
- Lead front office operations while ensuring service excellence, policy compliance, and operational efficiency.
- Oversee cash handling procedures, daily audits, guest account accuracy, and reporting processes.
- Review guest ledgers, accounts receivable activity, and financial transactions for accuracy.
- Train and support team members to improve workflow and guest satisfaction.
Night Audit Supervisor at McKibbon Hospitality (2021-08 – 2022-12)
- Completed nightly financial audits ensuring accurate revenue reporting and account reconciliation.
- Balanced hotel revenue reports, cash transactions, and operational records.
- Resolved discrepancies and maintained financial accuracy across daily transactions.
Front Office Manager at MMI Hospitality Group (2014-04 – 2017-03)
- Managed guest reservations, identified upselling opportunities, and provided recommendations to enhance the overall guest experience.
- Resolved payment-related issues, including returned checks and credit card chargebacks, by processing incidents through Front Office systems, maintaining accurate documentation, and taking timely action to recover outstanding balances.
- Managed Accounts Receivable functions, ensuring invoices were accurately prepared, processed, and mailed daily in a timely manner.
Assistant Property Manager at Aspen Heights Partners (2019-09 – 2022-01)
- Managed resident accounts, outstanding balances, late fees, and collections efforts.
- Resolved resident concerns while maintaining customer satisfaction and operational standards.
- Processed account adjustments, deposits, and move-out charges.
- Supported leasing operations, reporting, and property performance initiatives.
Sales and Marketing Manager at Aspen Heights Partners (2019-06 – 2019-09)
- Increased brand awareness by executing innovative marketing campaigns and coordinating on-campus promotional events.
- Built and maintained positive industry relationships by conducting weekly market surveys and competitor analysis.
- Consistently met and exceeded property occupancy goals by implementing targeted initiatives, campaigns, programs, and events.
- Leveraged social media platforms to expand brand exposure, strengthen awareness, and foster client loyalty.
Property Manager at Nelson Partners Management (2017-03 – 2019-06)
- Managed daily property operations including resident relations, collections, leasing processes, and vendor coordination.
- Oversaw delinquency management efforts and enforced lease requirements, payment policies, and occupancy standards.
- Coordinated property inspections, resident concerns, maintenance requests, and operational improvements.
- Managed vendor relationships and monitored property conditions to maintain resident satisfaction.
