Jamilet Flores

Bilingual (English/Spanish) professional with 10+ years of experience in operations, healthcare administration, and customer service. Skilled in operations management, project coordination, and administrative support. Experienced in leadership, staff training, insurance verification, and financial counseling. Strong organizational, communication, and problem-solving skills. Committed to delivering exceptional customer service and operational excellence.

Operations Manager at D&O Renovations LLC (2022-04 – Present)

• Coordinate daily operations for a team of 5+ employees.
• Ensure construction projects remain on schedule and operational deadlines are consistently met.
• Monitor project quality to ensure high standards of workmanship and customer satisfaction.
• Review and approve 30–50+ invoices weekly while maintaining accurate job cost reports and supporting timely vendor payments.
• Manage high-volume inbound and outbound customer communications (30+ calls weekly).
• Coordinate purchasing and ordering of construction materials and ensure delivery to appropriate job sites.
• Collaborate with contractors, vendors, and customers to resolve issues efficiently.

Financial Counselor at Virginia Hospital Center (2018-01 – 2021-12)

• Assisted patients with billing inquiries by phone, correspondence, and in person.
• Conducted financial interviews to determine eligibility for Medicaid and charity care programs.
• Verified insurance eligibility and benefits using Real-Time Eligibility (RTE) systems.
• Calculated patient financial responsibility estimates for scheduled services.
• Collected required documentation and communicated with insurance carriers to facilitate claims.
• Trained new and existing staff on department systems, workflows, and available resources.

Patient Specialist–Emergency Department at Virginia Hospital Center (2016-01 – 2018-12)

• Registered patients using Epic electronic medical record (EMR) software.
• Verified patient demographics and insurance information for accuracy.
• Coordinated completion of required patient documentation, including privacy and financial responsibility forms.
• Delivered exceptional customer service to patients, families, and healthcare staff.
• Served as Team Lead by assisting management with onboarding, training, and supporting new employees.

Call Center Office Support at Arlington Public Schools (2014-01 – 2017-12)

• Managed a high-volume multi-line telephone system.
• Directed visitors, incoming calls, and correspondence to appropriate departments.
• Maintained departmental records and confidential files.
• Performed daily data entry using Microsoft Office Suite and internal software systems.
• Monitored the transportation radio communication system to support daily school operations.

High School Diploma – C.D. Hylton High School