Jamirah Lawrence

Experienced and dedicated professional with over 15 years of combined experience as a Direct Support Specialist, Administrative office Clerk, and Healthcare environments. Skilled in providing exceptional customer service, maintaining accurate records, managing office operations, and supporting patients, residents, and staff in hospital and nursing homes. Proficient in Microsoft office applications, data entry and scheduling, and administrative processes.

Ward Clerk - Freedon Behavior Hospital

(2026-09)

• Answered phones and relayed messages for nursing and providers.
• Assisted in organizing admissions paperwork for new patients admitted to the facility.
• Filed admission papers and maintained confidential health information
• Updated census logs and communicated patient status changes.
• Prepared forms and supplies for daily ward operation.

Direct Support Specialist - Cognitive Development Center

(2024-07 - 2026-08)

• The ability to understand and validate the emotions of those you support, ensuring they feel valued and heard.
• Recognizing that progress varies daily and being flexible enough to adjust your approach when routines or emotional shift change.
• Observe and record daily activities, behavioral shifts, and medical changes.
• Facilitate transportation and participation in social outings, recreation, and volunteer or employment opportunities.

Credit Card Specialist - Teleperformance - remote

(2022-01 - 2022-10)

• Monitored account activity for potential fraud; reported suspicious transactions promptly.
• Resolved disputes regarding billing errors and unauthorized charges efficiently.
• Analyzed and verified financial information to ensure accuracy of application data.
• Facilitated customer payment plans and special arrangements to enhance satisfaction compliance

Administrative Clerk - Public works Department

(2012-06 - 2021-09)

• Respond to phone inquiries, accurately taking messages directing calls to appropriate colleagues
• Prepared and processed documents such as invoices, reports, and memos.
• Assisted in scheduling meetings and coordinating departmental events to support team collaboration.
• Input work order requests from citizens and other departments.

High school diploma - Wossman High School (2006 - 2010)