Laboratory Technician at Cleveland Cliffs (2022-06 – 2026-08)
- Conducted routine chemical analyses to ensure compliance with safety and quality standards.
- Operated and maintained laboratory equipment to support efficient testing processes.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues.
- Improved testing methodologies, enhancing accuracy of results and reducing turnaround times.
- Maintained documentation on tests performed in lab.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Service Manager at Vantacar (2019-02 – 2021-03)
- Led service team in delivering exceptional customer experiences, enhancing overall satisfaction ratings.
- Streamlined operational workflows, resulting in improved efficiency and reduced response times.
- Developed training programs for new staff, fostering a culture of excellence and accountability.
- Implemented service quality standards, ensuring compliance with industry regulations and best practices.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
Graphic Designer at Laser Beam Studios (2016-02 – 2019-01)
- Implemented feedback from stakeholders to refine design concepts and enhance overall quality.
Graphic Designer at Sign Pros (2011-06 – 2014-08)
- Coordinated with vendors for printing projects, ensuring timely delivery of high-quality materials.
- Mentored junior designers on best practices in design principles and software usage.
- Led design projects from concept to completion, optimizing workflow for efficiency and effectiveness.
- Developed creative design for print materials, brochures, banners, and signs.
- Designed visual graphics for various marketing materials, ensuring brand consistency and visual appeal.
- Collaborated with clients to understand design requirements and provide creative solutions.
- Developed engaging layouts for print and digital media using Adobe Creative Suite tools.
- Assisted in creating promotional content that increased customer engagement and visibility.
