Janae Dews

Provided administrative and customer support by responding to client questions through phone, email, and text communication. Managed multiple client requests while maintaining professionalism and timely follow-up. Entered, updated, and maintained customer, vendor, and project information in CRM systems.

Assistant Manager - Residential Real Estate Renovation Company (Family-Owned) - Stone Mountain, GA

(2023-08 - 2025-11)

• Provided administrative and customer support by responding to client questions through phone, email, and text communication.
• Managed multiple client requests while maintaining professionalism and timely follow-up.
• Entered, updated, and maintained customer, vendor, and project information in CRM systems.
• Coordinated communication between contractors, vendors, and clients to resolve issues and ensure projects remained on schedule.
• Reviewed contracts, invoices, and project documentation for accuracy and completeness.
• Maintained organized electronic records and confidential business documents.
• Identified process improvements that increased organization and operational efficiency.

Customer Service Representative - SNAP Call Center

(2025-09)

• Assisted a high volume of customers by phone while providing professional, empathetic, and solution-focused service.
• Guided clients through application processes and explained program requirements in an easy-to-understand manner.
• Researched customer accounts and resolved issues by reviewing documentation and updating records.
• Entered confidential customer information accurately into electronic systems.
• Maintained detailed case notes and documentation to ensure accurate follow-up.
• Worked efficiently in a fast-paced environment while meeting quality and productivity expectations.

Culinary Specialist (Chef) - United States Navy

(2020-11 - 2023-04)

• Managed daily operations while maintaining detailed records, inventory documentation, and compliance reports.
• Collaborated with diverse teams to solve operational issues and maintain mission readiness.
• Maintained accountability documentation and inventory records with exceptional attention to detail.
• Adapted quickly to changing priorities while working under pressure.
• Delivered high-quality customer service to military personnel in fast-paced environments.
• Trained and assisted team members while promoting efficient operations and teamwork.

Automotive Technology - Savannah Technical College (2020-08 - 2023-05)