Janae Harris - Jacobs

Client relations, employee benefits, and workforce development professional with 8+ years of experience managing complex accounts, employer partnerships, escalated service issues, and recruiting workflows. Builds clear processes that improve client experience and service outcomes.

Senior Business Solutions Recruiter - Workforce Solutions for Tarrant County

(2026-06)

• Build employer recruiting pipelines by identifying hiring needs and matching SNAP/TANF participants to direct-hire and paid internship roles
• Manage outreach, screening, resume readiness, interview preparation, barrier assessment, and follow-up through placement
• Improve referral quality and tracking through candidate readiness reviews, employer partnerships, and detailed WorkInTexas case notes

Operations & Growth Director / Independent Business Consultant - Big Will's Soul Food

(2026-05)

• Advise ownership on staffing, employee relations, customer experience, documentation, workflows, and growth strategy
• Support interviewing, onboarding, corrective action, termination documentation, and management check-ins
• Review customer feedback and Google reviews to identify service issues and recommend operational improvements

Senior Account Administrator - Alera Group

(2025-04 - 2026-01)

• Managed client communication across employee benefits accounts, carriers, vendors, stakeholders, and internal teams
• Coordinated renewals, client projects, documentation, service deliverables, and deadline-driven follow-up
• Resolved escalated eligibility, claims, and service issues while strengthening client relationships and documentation accuracy

Assistant Account Manager - Insurica

(2024-03 - 2025-03)

• Administered employee benefits accounts, supporting enrollment, onboarding, open enrollment, client requests, and service documentation

Human Resources Recruiter / Credentialing Coordinator - Fort Behavioral Health

(2023-07 - 2023-10)

• Sourced and screened candidates, coordinated interviews, maintained applicant records, and credentialed physicians to Texas and HIPAA standards

Service Recovery Specialist / Accounts Consultant - HealthEquity / WageWorks

(2017-09 - 2021-08)

• Resolved escalated HSA, FSA, COBRA, commuter, claims, and eligibility issues; supported accounts with 200+ benefit-eligible employees

Bachelor of Applied Studies Candidate - Criminology concentration - Loyola University Chicago (2027-12)

Graduate - Martinsburg College (2024-08)